Module 3 – SLP
BSC IMPLEMENTATION & THE INTERNAL BUSINESS PROCESS
PERSPECTIVE
For Module 3, consider the organization’s mission and
strategy from the perspective of its internal business processes (from your
work on the case, your previous course work, and your background reading, you
should be reasonably clear what such business processes are). In this section
of the assignment you’ll begin to identify objectives and measures relevant to
that perspective. Refer back to this presentation on objectives if you need to.
SLP Assignment Expectations
Once you’re reasonably clear on what’s involved, think about
your organization and its business processes, and then:
Identify at least three objectives for improving the
organization’s internal business processes, and show how they relate to the
mission, vision and strategy of the organization.
For each objective, develop at least one meaningful
performance measure (metric).
For each objective, identify at least one expected level of
performance (target).
For each objective, identify at least one new action or
program that needs to be developed to ensure successful implementation of the
organization’s strategy (initiative).
Comment briefly on the relationships of the process
objectives that you’ve identified here to the finance objectives that you
identified in the Module 1 SLP assignment and/or the customer service
objectives that you identified in the Module 2 SLP assignment. How do they help
to fulfill those objectives? If they don’t (and they don’t have to), what makes
them more important than objectives that would relate to finance or customer
service?
Finally, do you wish to make any changes to your Module 1 or
Module 2 objective write-ups in light of your Module 3 experience?
Here’s a table that you may wish to copy and fill in (the
boxes are expandable – take all the space you need to be complete in your
descriptions. No more than 2-3 pages should be necessary.)
Objective
Measure
Target
Action
Relationships to other objectives
Revisions (if any) to Module 1 and/or Module 2 Objectives
Objective/Module
Measure
Target
Action
