LRH Financial Vendor Strategy
Scenario
You are a project manager in the human resources department for
a global investment management firm, LRH Financial. You are currently updating
your benefits administration to an external company; this is expected to be a
minimum 5-year operational commitment. As part of this move, you are revising
your benefits options, updating the employees on the changes, revamping the
intranet to include self-service benefits administration, and redeploying about
20 human resources benefits staff to new positions with the human resources
department. The vendor that will be taking over benefits administration
operations has not yet been chosen. Due to a lack of resources in the
information technology department, a vendor will be used to update the intranet
and train employees on the new self-service functionality. It is not yet clear
how the redeployment of the benefits staff will be completed. In the past, this
type of activity has been handled by a boutique management consulting company.
You just met with your boss, Pat, the Vice President of
Human Resources. Pat emphasized that you will have responsibility for all the
contracting, negotiating, and vendor management activities. You will need to
work closely with purchasing and accounts payable as you complete these
activities.
Question
Prior to sending out the RFP, you determined that your
vendor strategy was to work with the “best of the breed.” If one
company could provide all the services you needed and it had the expertise
needed, you would go with that company. However, if you instead found a number
of companies that had smaller but deeper areas of expertise, you would work
with a larger group of vendors. The manager of the purchasing department agreed
that it was okay to look at vendors that were not on the preferred provider
list; however, they would rank those vendors lower.
You determined that you would use a point-based evaluation.
The criteria you developed will be assigned a weighting and a number of points.
Each vendor will be ranked according to the vendor’s total number of points.
You hope that this will make the process more objective and take some of the
issues and personalities out of the decision-making process.
Describe your approach to the proposal evaluation. Attach a
spreadsheet (in Excel) that lists the evaluation criteria you recommended
previously and their weighting. Describe in the e-mail how the spreadsheet will
be used, what the columns mean, and how the weightings are determined.
Explain the bid and proposal process to include preparing
RFP requirements, evaluating bids, and contract formation.
