Graded Homework

1. Question :

The BPM house does not include:

BPM foundations

BPM discovery

BPM enablement

Operational Processes

Question 2. Question :

Which of the following statements is true about BPM?

BPM is better than the past options for process improvement.

External people are needed to support BPM.

There is a robust methodology to support BPM.

BPM is complex and difficult.

Question 3. Question :

The critical success factor a BPM project includes all of the following except:

Time pressure for completing the project

Empowered BPM leader and team

Clearly understood business drivers

Driven by senior leadership

Question 4. Question :

Which of the following is not a trigger for considering BPM?

Compliance or regulation

The need to provide managers with more control

Hiring of new management

Poor stakeholder service levels

Question 5. Question :

Which of the following is not one of the legs of the BPM success stool?

People

Procedures

Process

Technology

1. Question :

Which of the following is not one of the ways BPM projects are typically initiated?

Strategy led

Budget led

Business issue led

Process led

Question 2. Question :

Hamel’s innovation stack corresponds to the strategy execution void in the 7FE model. Which of the following elements is not part of the innovation stack?

Research innovation

Strategic innovation

Operational innovation

Management innovation

Question 3. Question :

Which of the following is not one of the three strategic options for a company based on Treacy and Wiersma?

Customer intimacy

Product Leadership

Operational excellence

Employee focus

Question 4. Question :

Which of the following is not a process improvement scenario?

Under the radar

Star project

Business as usual

Pilot project

Question 5. Question :

Strategy determination, while difficult, is the easy part. It is the execution of the strategy that is the difficult aspect.

True False

1. Question :

SMART project goals do not include which of the following attributes?

Specific

Measurable

Achievable

Robust

Question 2. Question :

Which of the following definitions are not used in the Keen process worth matrix?

Rewarding

Liability

Background

Mandated

Question 3. Question :

Which of the following is not a role in the process teams?

Team leader

Customer liaison

Process experts

User team representatives

Question 4. Question :

Which of the following is not a deliverable identified as an outcome of the Launch Pad Phase?

Process maps

Project scope document

List of agreed process goals

List of high level business processes and metrics

Question 5. Question :

Which of the following should not be part of determining process goals?

Stakeholder needs

Benchmarking against competitors

Organization strategy

Current promises to customers

Question 1. Question :

Which of the following is not true about quick wins?

Quick wins can help the project become self-funding.

Quick wins should be suggested by front line employees.

Quick wins do not need approval so they can be executed quickly.

Quick wins must be validated to ensure feasible implementation.

Question 2. Question :

The reasons to complete a metric analysis do not include which of the following?

Provide an analytical view of the organization

Aid in the prioritization of the processes

Identify poorly performing employees

Allow benchmarking of process

Question 3. Question :

The Understand phase accomplishes all of the following except:

Ensure a common understanding of the facts

Develop solutions for fixing deficiencies

Obtain key metrics for establishing baselines

Determine whether improvement is possible or necessary

Question 4. Question :

Process modeling does not accomplish which of the following:

Create a map to which all employees must adhere

Demonstrate the shortcomings of the current situation

Create a common understanding of the process

Produce models that can be used as documentation

Question 5. Question :

The Understand phase report should include all of the following except:

Purpose of this phase

List of stakeholders

Identified issues and causes

Proposed solutions

Question 1. Question :

Which of the following risk does not belong in the Innovate phase?

The process does not match the strategy of the organization

The organization is too ambitious in solutions generated

Solutions generated are not feasible

Too many revision options are selected

Question 2. Question :

Which of the following is not an innovation technique?

Combination

Discovery

Tantalization

Synchronization

Question 3. Question :

Which of the following steps should be used to create involvement and gather ideas?

Executive kick-off workshop

Internal mobilization

Future process metric projection

Simulation

Question 4. Question :

Which of the following activities is not related to innovation?

Role playing

Forecasting

Demonstration

Brainstorming

Question 5. Question :

Process gap analysis does not include which of the following?

People skills evaluation

Process issues

Relevant metrics

Required changes

1. Question
:

Which of the following is not an objective of the
organizational chart created in the People Phase?

Minimize departmental
interfaces

Create direct access
to upper management

Maximize process
effectiveness and efficiency

Minimize the layers
of management

Question 2. Question
:

The goal of the people core capabilities gap analysis is to:

Determine the gap in
the skills required between the current and redesigned process.

Determine the gap in
the skills required between management and line employees.

Determine the gaps in
skills required that automation will be designed to fill in.

Determine the
increased capacity required to compensate for the lacking skills.

Question 3. Question
:

In a RASCI model,”R” stands for:

Reschedule

Resource

Responsibility

Review

Question 4. Question
:

Which of the following is not a key element of a people
strategy?

Relevant corporate
values

Reward and
recognition

Learning and
development

Job creation

Question 5. Question
:

The workplace shifts that must be considered in the People
Phase do not include:

Need for flexible
working hours

Increasing number of
contractors

Use of mobile
technology

Unions and labor laws

1. Question :

There is a portfolio of projects where there is a strong interdependency. Which type of implementation strategy should the organization employ when rolling out changes?

Big Bang

Parallel

Relay

Take over

Question 2. Question :

If a revised process cannot be put into place at the same time as the old process, which type of implementation strategy should the organization employ?

Big Bang

Parallel

Relay

Take over

Question 3. Question :

A process is being implemented in a large scale project where there is a great deal of similarities across the various regions and business units. Which type of implementation strategy should the organization employ?

Big Bang

CORRECT Parallel

Relay

Take over

Question 4. Question :

Which type of plan is required to deal with reversing an implementation?

Roll-out plan

Back-out plan

Contingency plan

Pilot program

Question 5. Question :

User acceptance testing takes place in which of the following activities?

Roll-out planning

Back out planning

Contingency planning

Pilot program

kaplan MT400 unit 8 quiz latest 2016 may