- Explain in laymen’s term: high/low contact then put Ikea, Build-A-Bear, and gas delivery into the right category.
- Is the traditional high education a high or low contact system? Is it “good”? How about our hybrid system?
- Discuss social innovations or products/services designed specifically for economically distressed or underdeveloped regions and people. Find two you think have the most impact and explain why you like them.
- Recall your experiences at Chuck E Cheese’s and compare their service design with that of Domino’s Pizza. List three or more major differences and one or more similarities. What are CBPs and the respective challenges for running these restaurants?
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