1. What is the power to make the decisions necessary to complete a task called?
A. delegation
B. specification
C. authority
D. responsibility
2. Which term refers to the specification of jobs to be done within an organization and the ways in which
those jobs relate to one another?
A. delegation
B. a mission statement
C. job specialization
D. organizational structure
3. What is an employee’s duty to perform an assigned task?
A. delegation
B. authority
C. responsibility
D. accountability
4. Which of the following are responsible for production and quality control?
A. information managers
B. human resource managers
C. first-line managers
D. operations managers
5. Which description identifies the organizing function of the management process?
A. guiding and motivating employees to meet organizational objectives
B. determining how best to arrange an organization’s resources into a coherent structure
C. scanning the business environment for threats and opportunities
D. monitoring an organization’s performance to ensure that it is meeting its goals
6. Which aspect of the management process involves determining what the organization needs to do
and how best to get it done?
A. organizing
B. planning
C. controlling
D. processing
7. Which of the following refers to a person’s ability to think in the abstract, to diagnose and analyze
different situations, and to see beyond the present situation?
A. human relations skills
B. decision-making skills
C. conceptual skills
D. production skills
8. Which type of manager is responsible for implementing the strategies, policies, and decisions made by
top managers?
A. first-line manager
B. middle manager
C. supervisory manager
D. office manager
9. Which feature characterizes the organization of centralized firms?
A. flat
B. tall
C. very large
D. responsive to change
10. Steve motivates employees by rewarding them with additional vacation when standards are
achieved. This is an example of which function in the management process?
A. leading
B. planning
C. organizing
D. marketing
11. Who is responsible for designing and implementing systems to gather, organize, and distribute facts
and data essential for the running of the company?
A. marketing managers
B. information managers
C. production managers
D. human resource managers
12. The titles supervisor, office manager, and group leader are examples of which level of management?
A. top management
B. middle management
C. first-line management
D. operations management
13. Camille Graham is a manager who works well with people and makes them feel excited about their
work. What type of skills is she illustrating?
A. human relations skills
B. technical skills
C. accounting skills
D. conceptual skills
14. What is the main organizational characteristic of decentralized firms?
A. flat
B. tall
C. diverse
D. multi-layered
15. Which description identifies the controlling function of the management process?
A. guiding and motivating employees to meet organizational objectives
B. determining how to arrange a firm’s resources into a coherent structure
C. scanning the business environment for threats and opportunities
D. monitoring a firm’s performance to ensure that it is meeting its goals
16. Which type of manager spends most of their time working with and supervising the employees who
report to them?
A. first-line managers
B. information managers
C. top managers
D. chief executive officers
17. Which of the following best describes business strategy?
A. A strategy for determining the firm’s overall attitude toward growth and the way it will manage its
businesses or product lines.
B. A strategy at the business-unit or product-line level that focuses on improving a firm’s competitive
position.
C. A strategy by which managers in specific areas decide how best to achieve corporate goals through
productivity.
D. A strategy that assists first-line managers in making day-to-day decisions about motivating
employees.
18. Which of the following is TRUE about corporate culture?
A. It can direct employees’ efforts toward goals.
B. It is usually determined by outside forces.
C. It cannot be changed.
D. It is easy to change.
19. What kind of departmentalization happens when an organization is divided into operations related to
different products?
A. functional departmentalization
B. product departmentalization
C. customer departmentalization
D. geographic departmentalization
20. What type of skills are needed to understand and work well with people in the workplace?
A. human relations skills
B. technical skills
C. conceptual skills
D. motor skills
