Which of the following is an example of a regulator?
|
a. |
raising a hand to speak in class |
|
|
b. |
playing with a pen when anxious |
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|
c. |
pointing to show where your car is |
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|
d. |
the “peace sign” |
Scratching your arm too relieve an itch is an example of what type of
body movement?
|
a. |
emblem |
|
|
b. |
illustrator |
|
|
c. |
regulator |
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|
d. |
adaptor |
_____________________ are substitutes for words.
|
a. |
Chronemics |
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|
b. |
Kinesics |
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|
c. |
Emblems |
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|
d. |
Olfactics |
_____________________ is the study of spatial communication.
|
a. |
Chronemics |
|
|
b. |
Kinesics |
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|
c. |
Haptics |
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|
d. |
Proxemics |
Touch may communicate many different meanings including
|
a. |
control. |
|
|
b. |
all of the above. |
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|
c. |
playfulness. |
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|
d. |
positive emotions. |
The inability to engage in emotional communication is called
|
a. |
dysphasia. |
|
|
b. |
shyness. |
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|
c. |
dyssemia. |
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|
d. |
reticence. |
Although Arianna has a lot of coworkers and acquaintances, she doesn’t
have anyone she can relate to on an intimate level. Arianna is experiencing
|
a. |
disconfirmation. |
|
|
b. |
emotional isolation. |
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|
c. |
emotional contagion. |
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|
d. |
static evaluation. |
Which of the following is an example of an emotional appeal?
|
a. |
enthusiasm |
|
|
b. |
guilt |
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|
c. |
pity |
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|
d. |
all of the above are examples |
Another term for “emotional intelligence” is
|
a. |
emotive competence. |
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|
b. |
empathy. |
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|
c. |
interpersonal competence. |
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|
d. |
social intelligence. |
According to a study on emotions in the workplace, which of the
following is TRUE?
|
a. |
Women tend to feel better after crying while men feel worse. |
|
|
b. |
Men were more disapproving of those who cry on the job. |
|
|
c. |
Women and men reported crying on the job in approximately equal |
|
|
d. |
Women were more disapproving of those who cry on the job. |
In regard to expressing emotions, “owning feelings” means
|
a. |
knowing you can’t influence the emotions of others. |
|
|
b. |
taking control of your negative emotions. |
|
|
c. |
finding the root cause of your emotions. |
|
|
d. |
taking responsibility for your feelings. |
Kim gets annoyed because her friend Courntey forwards to her every chain
e-mail that lands in her inbox. Kim needs to tell Courtney to stop violating
the maxim of
|
a. |
manner. |
|
|
b. |
quality. |
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|
c. |
quantity. |
|
|
d. |
relation. |
“A relatively informal interaction in which the roles of the speaker and
hearer are exchanged in a nonautomatic fashion under the collaborative
management of all parties” is called
|
a. |
maxim of manner. |
|
|
b. |
monologue. |
|
|
c. |
phatic communication. |
|
|
d. |
conversation. |
When Lacey told her instructor, “I need you to give me a makeup test”
she was violating the maxim of
|
a. |
tact. |
|
|
b. |
agreement. |
|
|
c. |
generosity. |
|
|
d. |
approbation. |
According to _______________ theory, you can develop close relationships
in both face-to-face and online contexts.
|
a. |
social presence |
|
|
b. |
social feedback |
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|
c. |
social exchange |
|
|
d. |
social information processing |
