dq 1
Talking to Customers on the Telephone (graded) |
Choose one of the Action Tips in Chapter 4 of the textbook, and discuss it with examples.
dq 2
Electronic and Internet Communication (graded) |
Choose one of the Action Tips in Chapter 5 of the textbook, and discuss why it is important. Provide an example of the tip, from your experience as a customer, or your experience as an employee.
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