Which of the following is recommended when making a presentation to an audience who speaks a different language?
Question 1 options:
Repeat each important idea using different words to explain the same concept.
Eliminate facial and hand gestures as they are distracting for the audience.
When there is a silence, fill it with anecdotes.
Written summaries of the verbal presentation should be avoided.
Do not pause frequently.
Question 2 (1 point)
When managers apply punishment or the threat of punishment to those who resist change, this method of managing change is known as:
Question 2 options:
negotiation and rewards.
explicit or implicit coercion.
manipulation and cooptation.
education and communication.
facilitation and support.
Question 3 (1 point)
Flexible manufacturing practices such as just-in-time, mass customization, and simultaneous engineering are examples of _____.
Question 3 options:
differentiation
process innovations
technology audit
entrepreneurship
licensing
Question 4 (1 point)
_____ means responding to pressure after a problem has arisen.
Question 4 options:
Performance gap
Make-or-buy
Refreezing
Management myopia
Reactive change
Question 5 (1 point)
Which of the following is an advantage of oral communication?
Question 5 options:
The message can be revised several times before being released.
The receiver can gauge the sender’s sincerity.
The message remains the same even after it is relayed to others.
The receiver has more time to analyze the message.
The message becomes a permanent record that can be saved.
Question 6 (1 point)
_____ emphasizes identifying and monitoring the sources of new technologies for an industry.
Question 6 options:
Licensing
Differentiation
Environmental scanning
Just-in-time
Mass customization
Question 7 (1 point)
Which of the following refers to the process of withholding, ignoring, or distorting information?
Question 7 options:
Dialogue
Perception
Discussion
Filtering
Noise
Question 8 (1 point)
E-mail, memos, letters, reports, and computer files are examples of:
Question 8 options:
written communication.
web 2.0.
media richness.
filtering.
perception.
Question 9 (1 point)
Which of the following is a disadvantage of oral communication?
Question 9 options:
The sender has no control over the message after it is released.
The sender lacks immediate feedback.
It can lead to spontaneous responses.
The receiver may not understand parts of the message and feel frustrated.
The message must be longer to include answers to anticipated questions.
Question 10 (1 point)
_____ means anticipating and preparing for an uncertain future.
Question 10 options:
Technology audit
Product innovation
Proactive change
Disruptive innovation
Differentiation
Question 11 (1 point)
Which of the following holds true for the use of electronic media at work?
Question 11 options:
It encourages more people to participate and share their ideas with others.
It is effective for solving some types of complex problems.
It aids interpretation of subtle nonverbal cues conveyed by the sender.
It engenders more trust among users than does face-to-face communication.
It does not allow sensitive or private information to be leaked.
Question 12 (1 point)
Which of the following is a disadvantage of written communication?
Question 12 options:
It can lead to spontaneous (regrettable) responses.
There is no permanent record of the message.
It suffers from the constraints of space.
The receiver cannot decipher the message easily.
Question 13 (1 point)
Strengthening the new behaviors that support the change is known as:
Question 13 options:
moving.
unfreezing.
freezing.
refreezing.
enforcing.
Question 14 (1 point)
Which of the following is true of communication?
Question 14 options:
It refers to the process of withholding, ignoring, or distorting information.
It refers to the transmission of information and meaning from one party to another through the use of shared symbols.
It refers to a set of Internet-based applications that encourage user-provided content and collaboration.
It refers to online publications created with contributions from many authors/users.
It refers to a mobile office in which people can work anywhere as long as they have the tools to communicate with customers and colleagues.
Question 15 (1 point)
The process of receiving and interpreting information is known as:
Question 15 options:
filtering.
discussion.
collaboration.
perception.
dialogue.
