HRM 323 comprehension
1. What is
the role of communication in conflict resolution? How does it contribute to the
causation of the conflict and how can it assist with the resolution?
2. What do
you believe are the benefits and disadvantages of having an employee union to:
a. The
employee
b. The
company/organization
c. The
customers or clients
3. What are
the important elements of a grievance process? Why did you select these
elements?
4. What are
the advantages and disadvantages of a progressive discipline process? When
would it be advantageous to start at a higher level of discipline?
5. Describe
the traits that a supervisor needs to possess to be an effective conflict
manager? Why did you pick these traits?
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