1. What is a
SWOTT analysis?
2. What are
the components of a corporate strategic plan?
3. How could
an organization strategic plan incorporate its process to improvement plan?
4. Define
quality culture.
5. What
factors contribute to the culture of an organization?
6. How can
quality be incorporated into an organization’s culture?
7. Describe
what a customer is.
8. What are
some examples of internal and external customers?
9. Is the
measurement of customer satisfaction different for internal customers than
external customers?
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