1 of 30
What do we call a person or device that controls or limits access to another person?
gatekeeper
verbal cocoon
credibility gap
doorkeeper
Question
2 of 30
Communications that are neither spoken or written can be called:
deployment
nonverbal
interactional
verbal
Question
3 of 30
What nonverbal communication function conveys a meaning opposite that of the verbal message?
substituting NVC
accenting NVC
repeating NVC
contradicting NVC
Question
4 of 30
Deke asks Ed to meet with him. Deke goes to Ed’s office, arriving well before Ed. Deke sits in a chair that is as far from Ed’s desk as possible. When Ed walks in, he glances at Deke, walks to his desk, stands behind the desk and starts answering a text on his cell phone.
What can you conclude about the formal relationship between Deke and Ed from nonverbal communication symbols?
Deke has authority over Ed and Ed is challenging that authority.
Deke has authority over Ed and Ed is not challenging that authority.
Ed has authority over Deke and Deke is not challenging that authority.
Ed has authority over Deke and Deke is challenging that authority.
Question
5 of 30
What is multivalued reasoning?
practicing what you preach (believing what is wrong for others is okay for you)
viewing situations as either right or wrong with no possibilities in between
the process of reaching conclusions from feelings rather than from logic
recognizing there may be more than two sides to a situation
Question
6 of 30
What message channel is the best at delivering the maximum amount of the sender’s message?
phone
face-to-group
face-to-face
third-party
Question
7 of 30
What is the definition of absenteeism?
the number of people quitting their jobs in a given period, usually a year
missing a scheduled workday
the number of sick days used per year
arriving after one’s assigned time
Question
8 of 30
What is feedback?
exchanging thoughts, messages, or information through speech, signals, writing, or behavior
selecting words and their order for a message by a sender
the way someone looks at something
verbal or nonverbal responses by a receiver to the sender’s message
Question
9 of 30
In conflict, what is the alternative?
the consequences of not resolving a conflict
the consequences of not starting a conflict
the third party affected by the conflict
the third party involved in the conflict
Question
10 of 30
In face-to-face communications, gestures and other nonverbal signals contribute how much to the total message?
7%
38%
55%
45%
Question
11 of 30
Workers who spend their time spreading gossip about others are known as:
lone wolf
critics
lazy
squealers
Question
12 of 30
What is the fallacy of composition?
the assumption thatwhen one event precedes another, the first caused the second
the assumption that what is true for the whole is true for each of the parts
the assumption that what is true of a part is true also of the whole
ignoring or distorting reality to hold onto assumptions
Question
13 of 30
What is included in the mental, or psychological, work environment?
a person’s aggregate perceptions of the work, managerial style, coworker influences, and the effect the person has on these other factors
the negative stress factors present in a particular physical work environment
how the managerial systems and policies affect the behavior of the workforce
the stress forces that accompany the performance of work
Question
14 of 30
What items are included in the physical work environment?
worker’s aggregate perceptions
policies, pay, benefits, and rewards
coworkers and managers
building, layout, equipment, décor, and other structural elements
Question
15 of 30
Feedback that goes from a person to a supervisor can be referred to as:
downward communication
upward communication
open-door policy
lateral communication
Question
16 of 30
Which one of these is a barrier to communication due to a person’s relative status in the organization?
gatekeeping
rank
verbal cocoon
credibility gap
Question
17 of 30
Which part of the head provides the most important nonverbal cues?
eyes
mouth
nose
forehead
Question
18 of 30
George believes women do not belong in the workplace. When Maureen applied for a job in his department, he knew just from looking at the name on her resume that she was not qualified for the job. Which determinant of perception is at play in this example?
halo effect
hereditary
peer pressure
snap judgment
Question
19 of 30
Which term refers to the rights inherent in a job to give orders and to expect the orders will be obeyed?
authority
behavior
teamwork
command
Question
20 of 30
You have never seen or met Dana before. As your friend, Art, introduces the two of you, Dana extends her hand palm up and shakes your hand twice. What message should you receive from this encounter?
Dana believes she is superior to you.
Dana believes you to be her superior.
Dana believes you and he are peers.
Dana believes Art is superior to both of you.
Question
21 of 30
What is the act of deliberately deceiving others for purpose of their detriment and your gain?
closed words
prejudice
snap judgment
lying
Question
22 of 30
What is an open question?
a question with no answer
a question requiring more than just a yes or no answer
a question with more than two correct answers
a question that can be answered yes or no
Question
23 of 30
Deliberately manipulating information to make it appear more favorable to the receiver is called:
selective perception
language
filtering
emotions
Question
24 of 30
What is an inference?
instant evaluation without the benefit of fact or experience
a belief or conclusion held with confidence but not substantiated by positive knowledge or proof
anything we all agree to be true
a conclusion reached from information we know or assume to be true
Question
25 of 30
What is a conflict demand?
what you will lose if the conflict does not go your way
what will happen if your conflict demand is not met
what you are asking for
what you have to give if your conflict demand is met
Question
26 of 30
What is a conflict threat?
what will happen if your conflict demand is not met
what you will lose if the conflict does not go your way
what you are asking for
what you have to give if your conflict demand is met
Question
27 of 30
Which communication channel allows the sender to receive the maximum amount of feedback?
writing
face-to-face conversation
third-party dialogue
phone
Question
28 of 30
What is required for listening to occur?
hearing information
proximity and proclivity
wanting and needing the information
hearing and attending to the information
Question
29 of 30
What is a perceptual filter?
how others view our words and actions
our attitudes about people and things
impulses we do not consciously eliminate
an opinion formed with no basis in fact
Question
30 of 30
Jamison worked hard for his degree. He even had a mock diploma hanging over his desk as motivation. Graduation day was the proudest day of his life. Jamison was now pushing all the people he manages to enroll in college and get a degree. “If a degree meant so much to me,” he reasoned, “it will mean much to them, and it will motivate them.” What type of reasoning is Jamison using?
post hoc, ergo propter hoc
fallacy of wishing it were so
multivalued reasoning
fallacy of division
