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What are two of the nice criteria businesses use when selecting appropriate measures and indicators of performance? 

A. 

• Does the measurement support our mission? 

• Will the measurement be used to manage change? 

• Is it important to our customers? 

• Is it effective in measuring performance? 

• Does the measurement support our mission? 

• Will the measurement be used to manage change? 

• Is it important to our customers? 

• Is it effective in measuring performance?

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