Module 4 discussion
Learning and Growth Perspective
The home page of this module identifies several measures of
the learning and growth perspective, such as
Real-time availability of accurate customer and internal
process information to front-line employees
Ability to launch new products
Ability to create more value for customers
Ability to penetrate new markets
Alignment of employee incentives with overall organizational
success factors
Rates of improvement in critical customer-based and internal
processes
Consideration of these measures reveals that it can be
difficult to quantify these factors. For
your first posting in this Discussion, identify one specific example of a
measure of learning and growth measure that you feel could be critical to an
organization, but difficult to measure. For your second and third posting, choose
another student’s measure and propose a metric that could be used to quantify
it.
Please note that you need to have at least three posts in
this Discussion forum.
