Module 1 discussion
Email and Workplace Friction
In this module, we study email as a source of workplace
friction. Think of an example from your own work (not personal) experience, in
which some form of message created a conflict. Think of a single example, not
several.
What do you believe created the conflict: choice of words,
tone, format, or something else? If there were two or more factors, discuss
their relative importance. How could the conflict have been avoided?
Support your analysis using the sources mentioned in the Case,
SLP, or Background Info. Identify each source with an in-text citation. There’s
no need to place the full reference at the bottom of your posting if the
reference appears in the module; otherwise, it’s required.
Your analysis should be complete, concise, positive, and
logical. You should use proper English; avoid slang, jargon, and Webspeak (e.g.,
typing “4” instead of “for”).
Please comment on your classmates’ postings using the
criteria above. Your comments should be concise, relevant, positive, and
constructive; further, they should advance the discussion. As in a face-to-face
class discussion, you should “think before you speak.”
Discussion 1 Expectations
Respond to the request in an informed, rigorous, and
professional manner. Your response should demonstrate an application of the
concepts as well as a reflection of your personal experience.
Discussion General Expectations
In each discussion forum, students are expected to respond
to the prompt by providing an informed, rigorous, and professional post. The
initial post should be at least 150 or more words. In addition, students are
required to respond at least 2 times to their classmates’ posts in a similarly
informed, rigorous, and professional manner.
Peer replies should be at least 100 or more words in order to qualify as
substantive. Refer to the discussion
rubric for more details.
