| Question 1 of 20 |
5.0 Points |
The process of accepting returned or defective goods back through the system is called which of the following?
| A. Reverse logistics |
| B. Pick ticket processing |
| C. Milk run deliveries |
| D. End use returns |
|
| Question 2 of 20 |
5.0 Points |
Order management includes which of the following?
| A. Management of warehouse orders |
| B. The process of passing information about product substitutions through the supply chain to customers |
| C. Managing recent orders from customers only |
| D. Generation and distribution of production orders |
|
| Question 3 of 20 |
5.0 Points |
Product stockouts at Procter & Gamble are blamed on which of the following?
| A. Two-thirds of manufacturers shipped the wrong products. |
| B. Customers unexpectedly over-ordered product. |
| C. One-third of manufacturers shipped the wrong order. |
| D. Two-thirds of stock-outs were associated with problems in the warehouse. |
|
| Question 4 of 20 |
5.0 Points |
Which of the following is true regarding milk run deliveries?
| A. They are a direct delivery system where goods are transported to one end user. |
| B. Deliveries are routed to bring products from a single originating location to multiple receiving locations. |
| C. Delivery of the milk is made to people who can’t get to the store. |
| D. Deliveries are routed to bring products to a single originating location based on an EOQ calculation. |
|
| Question 5 of 20 |
5.0 Points |
Which of the following would be considered a delivery “method”?
| A. Cross-distribution delivery |
| B. Cross-docking delivery |
| C. Single product location delivery |
| D. Direct delivery |
|
| Question 6 of 20 |
5.0 Points |
Despite the use of new technology, estimates of out-of-stock incidents in retail range from __________ of the items in a store?
| A. 4 to 6 percent |
| B. 6 to 8 percent |
| C. 8 to 10 percent |
| D. 12 to 14 percent |
|
| Question 7 of 20 |
5.0 Points |
The saving matrix is one of two techniques for routing milk run deliveries and is best used in which of the following situations?
| A. When there are many different constraints that need to be satisfied by the delivery schedule |
| B. When more cost-effective solutions can be found |
| C. When delivery constraints are simple |
| D. When the EOQ quantities are the same size as the shipment quantities |
|
| Question 8 of 20 |
5.0 Points |
Capturing data electronically as close to its original source as possible falls under which of the order management rules?
| A. Rule 3, make order status available |
| B. Rule 2, automate order routing |
| C. Rule 1, entering the order once and only once |
| D. Rule 4, use an integrated order management system |
|
| Question 9 of 20 |
5.0 Points |
Allowing customers to see order status without enlisting assistance from other people is part of which order management rule?
| A. Rule 1, entering the order once and only once |
| B. Rule 2, automate order routing |
| C. Rule 3, make order status available |
| D. Rule 4, use an integrated order management system |
|
| Question 10 of 20 |
5.0 Points |
In which scenario are direct deliveries efficient?
| A. When there are many different constraints that need to be satisfied by the delivery schedule |
| B. If the receiving location generates EOQs that are the same size as the shipment quantities |
| C. When there are many different customers scheduled for deliveries |
| D. When there is less than a truckload |
|
| Question 11 of 20 |
5.0 Points |
Milk run deliveries allow orders for different products to be combined under which of the following circumstances?
| A. When there is less than a truckload |
| B. Only when the EOQ is used to calculate quantities |
| C. Until quantities equal a truckload |
| D. Only when the shipment is made to long-distance customers |
|
| Question 12 of 20 |
5.0 Points |
Which statement is true regarding the generalized assignment technique?
| A. This technique has a harder time generating good delivery schedules as more constraints are included. |
| B. This technique is best used when delivery constraints are complex. |
| C. This technique is best when quantities are calculated using the EOQ. |
| D. This technique should never be used when the savings matrix can be used. |
|
| Question 13 of 20 |
5.0 Points |
Which statement best describes “single product locations”?
| A. They offer poor economies of scale when used. |
| B. Customer locations usually receive products in small lot sizes. |
| C. They are facilities where multiple products are available for shipment. |
| D. They are facilities, such as factories or warehouses, where a narrow range of related items are available for shipment. |
|
| Question 14 of 20 |
5.0 Points |
Which statement best describes cross-docking?
| A. As a truck is unloaded, the numerous small lots are repacked into large lots and loaded immediately onto the original truck. |
| B. As a truck is unloaded, the bulk shipments are broken down into smaller lots and loaded immediately onto other trucks. |
| C. Cross-docking is a technique that was pioneered by K-Mart. |
| D. Cross-docking inhibits product flow in most cases. |
|
| Question 15 of 20 |
5.0 Points |
Which of the following statements is true regarding reasons to track returns?
| A. Tracking returns is good if you have resources, but it is not a critical function. |
| B. Returns can point to bigger-picture issues such as safety concerns. |
| C. Returns help companies find more revenue because they can re-sell returned goods. |
| D. Return policies are getting stricter and soon there will not be a need for tracking returns. |
|
| Question 16 of 20 |
5.0 Points |
Benefits of cross-docking include which of the following?
| A. Product flows slower |
| B. Product flows faster |
| C. More expensive to handle merchandise |
| D. Goods have to be put away then retrieved |
|
| Question 17 of 20 |
5.0 Points |
Which of the following is true regarding future trends for distribution centers (DC)?
| A. Engineering functions may be added. |
| B. Manufacturing functions may be placed next door. |
| C. Others functions may be performed at the DC such as order processing. |
| D. DCs will not be needed because the function is expected to go away. |
|
| Question 18 of 20 |
5.0 Points |
Reverse logistics has what impact on the supply chain?
| A. Maximizes the benefits of returns |
| B. Impacts the retail store, but not suppliers in the supply chain |
| C. Impacts each company’s costs of doing business |
| D. Impacts inventory, but not costs |
|
| Question 19 of 20 |
5.0 Points |
Issues related to reverse logistics include all EXCEPT which of the following?
| A. Items often come back without the original packaging. |
| B. Items come in as singles instead of cases or lots. |
| C. Someone has to decide what to do with returned items. |
| D. Deliveries are scheduled. |
|
| Question 20 of 20 |
5.0 Points |
Which of the following is NOT a reason that companies outsource?
| A. Third-party providers already have people, processes, and infrastructure in place. |
| B. Companies use this as a strategy for going out of business. |
| C. Speed and efficiency are important reasons. |
| D. Companies are small and don’t have people, processes, or infrastructure in place. |
|
