October 23, 2025 Claire B 0 Comments

1.The Baldrige National Quality Program instrument for self-assessment is called: (Points : 1)

Are we making progress?
Self-assessment index
Quarterly progress card
Where are we headed?

Question 2.2._____ outcomes include business-specific indicators, such as innovation rates and increased use of product and process yields, and Six Sigma initiative results. (Points : 1)

Process-effectiveness
Leadership
Customer-focused
Marketplace performance

Question 3.3.ISO 9000 can be implemented in an organization that has not fully embraced total quality and still result in significant benefits. (Points : 1)

True
False

Question 4.4.Which of the following is NOT an external failure cost? (Points : 1)

Scrap and rework costs
Costs due to customer complaints
Product recall costs
Product liability costs

Question 5.5.The cost of purchasing copies of a textbook on quality for employees as part of their training program in process improvement methods is considered: (Points : 1)

a prevention cost.
an appraisal cost.
an internal quality cost.
an external quality cost.

Question 6.6.A convenient way of reporting quality costs is through a breakdown by organizational function. (Points : 1)

True
False

Question 7.7.The cost associated with unplanned machine downtime, when operators halt the production line after identifying an unacceptably high rate of defective output, should be classified as: (Points : 1)

a prevention cost.
an internal quality cost.
an internal failure cost.
a reactive failure cost.

Question 8.8.The use of statistical techniques, such as regression and analysis of variance, will ensure an organization’s ability to effectively analyze data. (Points : 1)

True
False

Question 9.9.The requirement of Performance Analysis and Review in Category 4 of the Baldrige Criteria focuses organizations to provide a picture of their _____ and also how well they are moving toward the future. (Points : 1)

state of health
management vision
long-term objectives
organizational structure

Question 10.10.A machined part is returned to the drilling department for rework. The additional labor that is used to correct the quality problem with the part is: (Points : 1)

a prevention cost.
an appraisal cost.
an internal failure cost.
an external failure cost.

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