Question 1
Which of the following did Taylor perceive to be problems with workers?
Select one:
a. They had craft knowledge of the production processb. They were not as standardized and predictable as machinesc. They could control the pace of their own work and take unscheduled breaksd. All of the above
Question 2
Organizational behaviour theorists suggest that informal work groups are formed as an outcome of which psychological process?
Select one:
a. The perception of a shared social identity.b. To provide supportive relationships.c. All of the above.
Question 3
According to Weber’s definition, which of the following is NOT an aspect of bureaucratic control?
Select one:
a. Paperwork and recordsb. Standardizationc. The putting-out systemd. Hierarchy
Question 4
Who is seen as the founder of human relations?
Select one:
a. Frederick Taylorb. Max Weberc. Michael Foucaultd. Elton Mayo
Question 5
Organizational behaviour as a field of study draws from the discipline(s) of:
Select one:
a. psychologyb. sociologyc. anthropologyd. All of the above
Question 6
Which studies initially highlighted the importance of group norms to management theorists?
Select one:
a. Taylor’sPrinciples of Scientific Management.b. Time and motion studies.c. Marx’s studies of working conditions in factories.d. The Hawthorne studies.
Question 7
According to its advocates, post-Fordism refers to:
Select one:
a. deskilling of work.b. the increased control over the work process using the assembly line technology.c. a break away from Fordism and towards management techniques which use the skill of workers and grant autonomy to workers.d. a move in society and economy away from the dominance of manufacturing towards a service based economy.
Question 8
Taylor and the Gilbreths measured the work that people performed using a time and __________ study.
Select one:
a. motionb. work designc. healthd. space
Question 9
One of Ritzer’s (2011) aspects of Macdonaldization is calculability, which refers to
Select one:
a. the emphasis on what can be measured and on quantities and targetsb. the optimum way to do something with as little waste as possiblec. standardization and the elimination of variabilityd. getting what is required done by rules, processes and technology
Question 10
Which of the following types of work might be carried out using assembly line techniques?
Select one:
a. Car manufactureb. Food productionc. Office workd. All of the above
Question 11
Hawthorne studies laid the foundations for an area of research known as
Select one:
a. Human Relationsb. Scientific managementc. Knowledge managementd. Human rights
Question 12
The allocation of specialised work tasks to various groups or categories of employees is called:
Select one:
a. The division of labourb. Workplace planningc. Skills allocationd. Workplace segmentation
Question 13
Henri Fayol’s five functions of management were planning, organizing, coordinating, commanding and
Select one:
a. Controllingb. Observingc. Listingd. Training
Question 14
The 4 common characteristics distinguishing work organizations from other social entities or collectivities are formal and informal social structures; a goal or set of objectives; an identifiable boundary, and:
Select one:
a. A clear mission statementb. An easily identifiable corporate logoc. A system of reward such as a salary structured. Activities and actions that influence the wider social environment
Question 15
Two or more people who form a unifying relationship around personal rather than organizational goals are called a:
Select one:
a. Collective.b. Co-operative.c. Formal work group.d. Informal work group.
Question 16
A diagram showing the formal/official relationships and lines of authority in an organization is called:
Select one:
a. Organizational planb. Organizational strategyc. Organizational chartd. Organizational typology
Question 17
Taylorism – a set of managerial practices and a system of ideological assumptions – associated with the work of Frederick W. Taylor is also known as:
Select one:
a. Fordismb. Positivismc. Scientific managementd. Human Relations
Question 18
Post-bureaucratic organizations is a term used to refer to organizations that aim to
Select one:
a. minimize rules and structures to promote creativity and innovationb. maximize rules and structures to ensure controlc. implement hierarchy within the organizationd. improve the assembly line
Question 19
Substantive rationality, according to Weber (1958), suggests that
Select one:
a. all organizations are rationalb. all managers are rationalc. something may be the most efficient means to an end, but the end in itself should be questioned because it may not be rational in human and ethical terms.d. all of the above
Question 20
One of Ritzer’s (2011) aspects of Macdonaldization is predictability, which refers to
Select one:
a. the emphasis on what can be measured and on quantitiesb. the optimum way to do something with as little waste as possiblec. standardization and the elimination of variabilityd. getting what is required done by rules, processes and technology
Question 21
Which of the following are contemporary examples of rational work design:
Select one:
a. Mcdonaldizationb. Institutionalizationc. Civilizationd. Americanization
Question 22
Paid work that is of an intellectual nature, and which demands a high level of skill and continuous creativity is called:
Select one:
a. Knowledge workb. Service workc. Academic workd. Data processing
Question 23
Emotional labour is when
Select one:
a. workers are required to manage and use their emotions at workb. workers are too emotionalc. managers are too emotionald. emotions influence decision making
Question 24
The emergence of emotional labour is related to the growth of
Select one:
a. the factory systemb. information technologyc. Taylorismd. the service industry
Question 25
What do a car assembly line, a call centre, and a food production line have in common?
Select one:
a. They are all good for societyb. They are all influenced by Taylorism and Fordismc. They are all influenced by Elton Mayod. They are all ineffective
