You are an employee of your state’s department of motor
vehicles (DMV). The people of your community come in to receive services
related to driver’s licenses, driver’s tests, vehicle registration,
personalized license plates, and so forth. The average wait time for each
person is 45 to 60 minutes. As a result, complaints are common. You think there
are many processes at the DMV that could be completed more quickly.
Write a memo to your supervisor that includes the following:
•Improvements that may be obtained by putting some of the
DMV’s processes online, and in other ways
•Improvements that may be obtained by adding information
technology to the experience of customers who go to the DMV building
•A suggestion of a form of e-commerce
•A suggestion of a social networking web application
•Reasons for your suggestions, including how e-commerce and
social networking web applications may increase stakeholder satisfaction
•A prediction of how customers may continue to influence the
DMV’s need for information technology
Refer to http://www.webware.com/100/ for ideas and examples
of social networking applications.
