Question 1. Question
:
Learning refers to relatively ________ changes in human
capabilities.
permanent
temporary
intermittent
both B and C
both A and B
Question 2. Question
:
___________ are principles of proper conduct focused on
issues such as corruption, exploitation of labor, and environmental impact.
Transnational ethics
World ethics
International ethics
Domestic ethics
Universal ethics
Question 3. Question
:
Emotions are ________ reactions that have both a physical
and mental component.
simplistic
complex
unreliable
temporary
inconsistent
Question 4. Question
:
An example of an individual difference would be:
personality
intelligence
emotions
attitude
all of the above are correct
Question 5. Question
:
Burnout occurs when the job requires that you work closely
with ____.
others
friends
family
external rewards
internal rewards
Question 6. Question
:
Emotional intelligence is a conglomeration of:
social skills
personality traits
dissonance factors
acuity factors
both A and B are correct
Question 7. Question
:
Which of the following is an example of a job environment
factor?
lighting
temperature
noise
office arrangements
all of
the above
Question 8. Question
:
To be competitive, organizations must have associates and
managers who can effectively
learn
grow
compensate others
discern
both A and B
Question 9. Question
:
International ethics focus on:
corruption
exploitation of labor
environmental impact
all of the above are correct
none of the above
Question 10. Question
:
Information sharing involves sharing of ______.
material costs
costs of turnover
absenteeism
initiatives
all of the following are correct
Question 11. Question
:
A work-related stressor is:
role conflict
role ambiguity
work overload
job security
all of the above
Question 12. Question
:
In a global economy _______ move freely across national
borders.
products
services
people
financial capital
all of the above are correct
Question 13. Question
:
Identify the five categories of motivation practices
managers can use to motivate associates, and give an example that demonstrates
how each category can be used.
Question 14. Question
:
Explain how differences in levels of hardiness, self-esteem,
and Type A versus Type B personality influence how an individual reacts to
stress.
Question 15. Question
:
Define the concept of an “attitude” and that of
“personality.” Explain how these concepts are similar and different.
Question 16. Question
:
Discuss the difference between a stereotype, prejudice and
discrimination. Next, cite (list) two federal laws that help to alleviate two
different forms of employee or job applicant discrimination.
