asked to prepare a Quality Management Planning Strategy for management and
employees.
Using course materials and other resources, develop a
strategy document with the following action items:
Identify the overall Quality Management Process (TQM, ISO
9000, Six Sigma) the company will use, and explain the rationale for such
change. Be aware of industry requirements (i.e. service operations are
different from manufacturing, and each process may offer specific advantages
for a specific industry). Describe how you will implement the process in the
company (make any necessary reasonable assumptions you need with the scenario,
such as company organization or structure).
Once you identify and explain the process, outline the
specific tools and techniques the company will use for quality management.
Consider the usefulness of all the charting and statistical quality metric
techniques and identify which ones it should use.
Develop a communications memorandum to the factory workers
announcing these changes and explaining the value of them. Remember, quality
management principles all focus on employee involvement and continuous
improvement.
