Project Management
Process Groups
The customer service
department is going to play a major role in the upgrade, but not all members of
the department are familiar with how projects like this are managed. Prepare a
presentation to familiarize the customer service team with the project
management process groups and the 9 knowledge areas. The purpose of your
presentation is to prepare the customer service team for what is to come in the
days ahead and the activities they will participate in and observe.
Address the following
in your presentation:
1. What are the
project management process groups?
2. What is the purpose
of each of the groups?
3. What are the 9
knowledge areas of project management?
4. Explain each area
and its importance to the project management process.
5. Include title and
reference slides in your presentation. These are not included in the 7-10
slides.
6. Each slide must be
supported with 150-200 words of speaker notes.
7. Be sure that all
sources are referenced using APA style.
Develop a project plan
that covers all project groups and knowledge areas. Develop project plans that
integrate project procurement and contracting activities across project groups.
Apply the nine project management knowledge areas.
