Human Resource Management
Most of the patient registration staff at the Pediatric
Community Care Center is minority (Black, Hispanic, and Asian). The majority of
the medical staff is nonminority (white). There have been some minor conflicts
believed to be racially motivated. If not resolved soon, it is believed that
major conflicts will result.
You recognize the importance of taking proactive action to
address these issues. However, you do not want to overreact and cause
unnecessary problems. Develop an action plan for the clinical director’s
approval that will improve racial relations at this location.
Categories: