MNGT 444
– SERVICE OPERATION MANAGEMENT
Assignment
Grading Assessment : Research
Report
Value :
20% of Final Grade
Deadline for
submission : 11th July 2016.
This assignment is
based on Course Learning Outcome: C1, C2 & C3
Instructions:
1. You
are required to carry out this task individually.
2. If
any two student work is found to be similar or copied from internet, the students
would be awarded an ‘F’ grade.
3.
As per University policy
instructors are requires to process all written assignments through TurnItIn.
4. Last
date for submitting this assignment is11th July 2016.
5. Every
student is required to upload the Research Report on the portal before the due
date of submission individually with his Name, Students Id and Section on the
first page.
6.
Use the file name specified by the
instructor for the assignment (normally your name course number) [Mohammad Ali –
20131525 – MNGT 444]
7. For
any work submitted after due date, one mark shall be deducted for each day from
the awarded marks.
8.
No assignment shall be accepted
after the final exam has started.
TASK:
Select
any service organizationwith which you are familiar. Write a
paper about it with the following sections:
1. Introduction
–
Give a brief overview of the company including its services, location &
history.
2. Product
–
Describe the service in more detail.
3. Process
–
Give an overview and flow diagram of the service process.
4. Location
–
Explain why your business is located where it is. Discuss issues pertinent to
its location.
5. Layout
–
What type of layout does your company have? What is the rationale behind the
layout? How does the organization manage bottlenecks?
6. Supply-Chain
Management –
a. What
is the supply chain strategy for your company?
b. Discuss
how the supply chain is managed.
7. Summarize
by
linking the service operations strategies to the mission and goals. You may
make recommendations for improvements.
Written Report Guidelines
Ø Your report should be between 5 – 7 pages
Ø The report should
include
·
Cover page with Project Title, Student Name &
Student ID Number
·
Table of Contents
·
Executive Summary
·
Introduction
·
Body of the Project
·
Conclusions
·
Recommendations
·
References
The assignment will be evaluated on
the following dimensions:
1.
Grasp
of the subject: Overall view of the subject, comprehensiveness; extent to which
concepts from the course is applied to your paper (40%).
2.
Research:
Soundness of interpretation; quality of material; effort expended to gather
information (40%).
3.
Formatting, References & Similarity(20%).
