Module 4 – Case
MANAGING EMPLOYEE RELATIONS
Assignment Overview
Review the following (hypothetical) job description for an
Employee/Labor Relations Manager in Long Island, with East End Bus Lines, Inc.,
Farmingdale, New York.
JOB DESCRIPTION
Employee/Labor Relations Manager
Classification
exempt
Salary Range
$80,000-100,000
Reports to:
President/CEO
Summary/Objective
The Employee/Labor Relations Manager is responsible for
managing a range of activities related to employee/labor relations in a newly
organized work environment.
Essential Functions
Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Directs and coordinates preparation of position
descriptions, ensures FLSA classification compliance and oversees job
evaluations.
Leads preparation efforts for the negotiations of first
labor contract between the employer and employees.
Administers and interprets labor agreements, administers
grievance procedures, and provides labor relations support during contract
negotiations.
Acts as a liaison between department managers and union
representatives.
Revises and oversees policies that will work in conjunction
with labor agreement provisions.
Provides advice and counsel to managers and supervisors
regarding personnel practices, policy, and employment laws.
Resolves employees’ issues and handles complaints to protect
employee/employer interests.
Evaluates the success of new HR employee/labor relations
program implementation.
Develops and ensures healthy work relationships and a
supportive atmosphere at the workplace.
Administers unemployment insurance processes, reviews
liability reports, monitors program costs, and recommends policy changes to the
V.P. of administration.
Ensures compliance with all state and federal discrimination
and employment regulations.
Competencies
Business Acumen
Communication
Consultation
Critical Evaluation
Ethical Practice
Global & Cultural Awareness
HR Expertise
Leadership & Navigation
Relationship Management
Supervisory Responsibility
This position manages one non-exempt clerical and 2 exempt
specialists in the employee relations area of human resources and is
responsible for the performance management and hiring of direct reports.
Work Environment
This job operates in a clerical, office setting. This role
routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of this job.
While performing the duties of this job, the employee is
regularly required to talk or hear. This is largely a sedentary role; however,
some filing is required. This would require the ability to lift files, open
filing cabinets and bend or stand on a stool as necessary.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are
Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work
may be required as job duties demand.
Travel
No travel is expected for this position other than
occasional travel to corporate sites regarding employee relations issues, and
to occasional training seminars.
Required Education and Experience
Bachelor’s degree, preferably in human resource management
or related field or equivalent level of experience, training, and education.
At least three years of experience at a management or
administrative level, supervising others.
Knowledge of labor laws, transportation regulations, best
practices, etc.
Experience in a similar position.
Proven ability to effectively solve problems and make
decisions.
Proven listening skills as well as the ability to understand
the background and motives of others.
Preferred Education and Experience
Master’s degree, or completion of 16 hours of masters-level
courses relative to the job.
Strong communication and negotiation skills, both written
and oral.
Military background related to the requirements of this
position.
Knowledge of immigration laws and processes.
HR certification with SHRM or HRCI.
Experience working in employee/labor relations.
Additional Eligibility Qualifications
Knowledge of applicable state and federal employment and
labor laws and governmental compliance requirements.
Other Duties
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties, or responsibilities that
are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.
Source:
Job Description:
Employee Relations Manager.
Adapted from Society for Human Resource Management job descriptions.
Case Assignment
You have applied for the above position and have been called
in for a job interview. Prepare a short
video (under 5 minutes) responding to the common question many interviewers
ask—“Tell me about yourself.”
The following videos may be helpful for you in preparing
your response:
Episode 12: Self Marketing Part 1. YouTube video retrieved from
https://www.youtube.com/watch?v=5re2oy4bt5Q
Interview Questions: Tell Me About Yourself. Retrieved from
https://www.youtube.com/watch?v=20LfN8ENbhM
Sasal, D. Tell Me
About Yourself—Learn This #1 Trick to Impress Hiring Managers.
https://www.youtube.com/watch?v=pMRO2dl9z3w
Assignment Expectations
Your submission will be assessed on the criteria found in
the grading rubric for this assignment:
Meets assignment requirements
Critical thinking
Writing and assignment organization
Use of sources and mechanics
Timeliness of assignment
