Total Quality Management (MGMT 510)
Quiz: 03
Marks: 20
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1 In the process of acquiring the certificate of ISO 9000, which step follows the
step of setting the registration objective?
a. Develop and implement the QMS
b. Perform self-analysis audit
c. Submit quality manual for approval
d. Select the appropriate standards
2 In the process of acquiring the certificate of ISO 9000, which step follows the
step of pre-assessment by registrar?
a. Take corrective action
b. Obtain ISO registration
c. Perform self-analysis audit
d. Select a third party registrar
3 In the process of acquiring the certificate of ISO 9000, which step follows the
step of developing and implementing the quality and management system?
a. Set the registration objectives
b. Select a third party registrar
c. Pre-assessment by registrar
d. Take corrective action
4 In the process of acquiring the certificate of ISO 9000, which step follows the
step of selecting the appropriate standards?
a. Perform self-analysis audit
b. Submit quality manual for approval
c. Develop and implement the QMS
d. Take corrective action
5 In the process of acquiring the certificate of ISO 9000, which step follows the
step of selecting a third party registrar?
a. Take corrective action
b. Obtain ISO registration
c. Perform self-analysis audit
d. Final assessment by registrar
6 In the process of acquiring the certificate of ISO 9000, which step follows the
step of performing self-analysis audit?
a. Final assessment by registrar
b. Set the registration objectives
c. Develop and implement the QMS
d. Submit quality manual for approval
7 In the process of acquiring the certificate of ISO 9000, which step follows the
step of submitting quality manual for approval?
a. Pre-assessment by registrar
b. Take corrective action
c. Perform self-analysis audit
d. Develop and implement the QMS
8 Which of the following is TRUE for higher costs of quality?
a. Doing the wrong thing in the wrong way
b. Doing the wrong thing in the right way
c. Doing the right thing in the wrong way
d. Doing the right thing in the right way
9 For what duration is the ISO certification valid for any organization?
a. 5 years
b. 4 years
c. 3 years
d. 2 years
10 Identify the core leadership skills among the following.
a. Vision
b. Empowerment
c. Value congruence
d. Intuition
e. Skilled labor
f. Gross motor
a. a, b, c and f
b. b, c, d, and e
c. c, d, e, and f
d. a, b, c, and d
11 The primary requirement for organizational excellence is strategic focus.
True
False
12 The primary requirement for organizational excellence is tactical focus.
True
False
13 Japanese companies mostly are not ISO certified because they think they are
beyond the requirements of ISO.
True
False
14 The means for staff to perform their tasks right the first time is a benefit of
implementing the quality management system.
True
False
15 The means for documenting the company’s experience in a structured manner is
not a benefit of implementing the quality management system.
True
False
16 The implementation of the quality management system requires objective
evidence.
True
False
17 The implementation of quality management system does not bring clarity and
transparency to duties and responsibilities.
True
False
18 The implementation of quality management system does not make export
marketing easier.
True
False
19 With the implementation of quality management system the company cannot
secure greater customer loyalty.
True
False
20 With the implementation of quality management system the company’s
customer will not receive products or services of a known level of quality that is
independently audited.
True
False
