1. Today’s
consumers have expectations for _______________ products and services,
high ______________ exceptional _____________ ______________ and
_____________________.
2. What
is the term used for sending US manufacturing work to other countries
and thereby eliminating millions of good paying jobs in the US?
3. How do Operations Managers accomplish goals?
4. Who determines what quality is?
5. What is “Best Practice”?
6. What does employee empowerment mean?
7. What is the objective of TQM?
8. What
is the average annual wage for the following US professions: a) tool
& die maker, b) electrician, and c) machinist? Which of the
professions require a Bachelor degree?
9. What is the number 1 reason workers quit their jobs?
10.Quality improvement processes are also viewed by many enterprises as _______________ improvement processes.
11. Can quality be inspected into products? Explain your answer.
12.List the names of four (4) Quality Gurus. Which of these are living today?
13.List the four (4) categories of COQ. Of these, which is the one in which we should invest the most money?
14.Define “Quality Management”.
15.According to Robert Price, where does Quality start?
16.What is another name for a process chart?
17.Fixed
costs = $15,000; variable costs per unit = $0.75, selling price =
$2.00. What is our break even production volume expressed in units?5
18.List five (5) types of inventory carrying costs.
19.List the two (2) types of production processes for services.
20. Fixed costs are the costs that exist when production is @ what level?
21.List the two types of Product Designs and give an example for each.
22.Google
search for the book title “Quality is Free” and explain what this term
means when related to the production processes of goods and services.
23.The degree of ________________ contact is a major factor in designing the production process for a service.
24. What are the three “Ss” required for ease of manufacturing?
25. List six (6) steps in new product or service development.6
26.What do prototypes exhibit?
27. List four (4) product design goals.
28. What % of all new product ideas makes it to the retail shelf?
29. Where can small, start-up enterprise get help with demand forecasting?
30.Approximately what % of US workers are employed in manufacturing today?
31.What is the “heart of operations”? (1 word will do)
32.Why were slaves necessary for the conversion of raw materials into goods and services in the USA and the massive accumulation of wealth before 1865?
33.List three (3) possible reasons as to why Henry Ford chose to pay his workers more than the competitive wages of the 1920s.
34.What is the term Mr. Doug has chosen to label absenteeism and turnover in the workplace?
35. In the early 1900, some employers began to treat workers as __________.
36. Do service jobs produce tangible things? If yes, give an example.
37. What does ERP allow Ops Managers to accomplish?
38.List four (4) Operations Management Factors. One is Global competition.
39. What four (4) things must any enterprise provide for customers?
40. Managers are paid to perform what critical management task?
41.Note: 10 point question
Background Info:
Scheduled production per 8 hour shift = 24,000 units
Labor Cost per 8 hour shift = $1800
Benefits per 8 hour shift = 38.5% of labor cost
Annual Production Forecast = 6,240,000 units
We
are looking to purchase a piece of equipment that our Engineering
Department has recommended. Engineering estimates the proposed
equipment will reduce combined labor and benefit expenses by
8.5%. The additional annual operating cost for the proposed
equipment, including depreciation, energy consumption, and
maintenance, is estimated to be $55,000. CONTINUED
· Using
the background information and assumptions above, calculate the
difference in the operating cost per year between the existing
equipment and the proposed.Show your work.
· Considering an investment of $50,000, what decision would you make regarding this piece of equipment and why?
42.If
we schedule our production to be Monday thru Friday, 2 eight-hour
shifts per day and 1 additional four-hour shift per day, for 48 weeks,
what percentage of our maximum annual capacity will we use?
43.In
the 1970s and 1980s Japanese companies were able to avoid the
perceived trade-off between product cost and quality. How could they do
this?
44. Efforts by US manufacturers to copy Japanese management style and manufacturing processes resulted in few improvements. What two (2) things were missing?
45. What words do the letters CAFTA represent? What is CAFTA?
46.List four (4) former Soviet Republics located in Central Asia.
47. List four (4) suggested strategies for global operations.
48.What are the three (3) most basic strategies for competing in any marketplace?
49.
If you were the Ops Mgr of a consumer products manufacturing company
looking to build a new factory in either Canada or the USA, what major
overhead cost factor would you need to consider and why?
50.List five (5) strategies to offset unfavorable labor rates.
51. The good news is that manufacturing is slowly returning to the USA. What is the bad news?
52.If you were the President of UCA, what is your long term strategy for increasing student retention and graduation rates?
53. List four (4) non-agricultural things the USA produces for the export market.
54.Many service enterprises exist to serve only the _________________ sector.
55.
Corporate America has been charged, and sometimes convicted of,
unethical activities, fraud and corruption. What drives this behavior?
56.List three (3) components of Social Responsibility.
57. Define ethics.
58. Where does quality begin?
59. What are the two (2) most basic of production strategies?
60. How can we determine the accuracy of our sales forecasts?
61. Define seasonality.
62. In today’s operations environment there are two (2) major goals. What are they?
63.Facility
location is perhaps the most important strategic decision. What three
(3) major factors are influenced by location?
64. Define production capacity.
65. What is the best operating level for any manufacturing operation?
66. What is “8760”?
67. What is Capacity Utilization Percentage?
68.List the five (5) steps in forecasting demand.
69. Why is each location decision unique?
70.Why must we consider the entire industry’s capacity when making our capacity plan?
71. The central focus of layouts is to minimize three (3) things. List them.
72.Rolling stock should be kept ____________ and __________ loaded.
73.Define SMED (I want more than what words the letters represent).
74.For
most service operations one characteristic makes at least part of
their operations different from manufacturing enterprises. What is this
characteristic?
75. Free J
