Week 2
discussion
In the digital age, new channels of communication have
developed that simply did not exist a few decades ago. Cell phones, e-mail,
text messaging, Facebook, Twitter… who knows what might develop next? However,
not every channel of communication is right for different types of messages or
communication needs.
Select any one of the following starter bullet point
sections. Review the important themes within the sub questions of each bullet
point. The sub questions are designed to get you thinking about some of the
important issues. Your response should provide a succinct synthesis of the key
themes in a way that articulates a clear point, position, or conclusion
supported by research. Select a different bullet point section than what your
classmates have already posted so that we can engage several discussions on
relevant topics. If all of the bullet points have been addressed, then you may
begin to re-use the bullet points with the expectation that varied responses
continue.
Given that employees are essentially accessible 24/7,
organizations should create some best practices for using the variety of
digital communications available for business. Research tips and advice on how
to best use channels of electronic communication. Justify your own list of
three best practice recommendations.
You have carefully drafted a message to inform employees of
a change to the attendance tracking system in your organization that will
launch next week. The change only pertains to some technical matters, but may
be misunderstood by the workforce. A virus threat shuts down internal e-mail
just before your message is ready. You now have a choice of communicating with
employees through Facebook or postponing the communication. Justify your
choice.
Two employees of your organization took their work-related
disagreements to Twitter, and disciplinary action has been taken against both
according to company policy. However, their public quarrel was seen by
employees and customers. Should the company respond? If yes, through which
channel of digital communication should it respond? Defend your choice.
Create an annotated reference list of three sources that
provide tips and advice on how to best use channels of electronic
communication. An annotated reference page means that each reference is
followed by a brief (usually about 150 words) descriptive and evaluative
paragraph to inform the reader of key points, relevance, accuracy, and quality
of the cited source.
The final paragraph (three or four sentences) of your
initial post should summarize the one or two key points that you are making in
your initial response.
Your posting should be the equivalent of 1- to 2-
single-spaced pages (500–1000 words) in length.
