Graded Homework

Write a 3–5-page analysis of the given public relations scenario, including appropriate responses. Then, craft a press release supporting your proposed handling of the scenario.

Note: The assessments in this course build upon each other, so you are strongly encouraged to complete them in sequence.

To be viable and to grow, every business requires both new and repeat customers. The challenge is to satisfy existing customers while encouraging potential customers to give the business a try. To do this, businesses must meet customer expectations and employ strategies involving marketing, communications, publicrelations, and word-of-mouth marketing.

Note: The assessments in this course build upon each other, so you are strongly encouraged to complete them in sequence.

Preparation

Read and carefully consider the scenario in the Assessment 3 Scenario document, linked in the Required Resources, before beginning on the deliverable for this assessment.

Research and consider reactions to similar incidents to envision possible reactions to this incident. It is likely to receive commentary in the press; with that, passengers or others may choose to comment. While it is not known currently whether the public is aware of the situation, it will be necessary to proactively determine an approach.

Think carefully about the impact of any selected action on the company, the industry, and, of course, the individuals involved. Also, think about any repercussions that may result from the disclosure and the communication approach you select.

Deliverable

After reading and considering the Assessment 3 Scenario document, complete the following:

1. Write a 3–5-page analysis in which you complete the following:
   • Analyze the challenges and issues presented by the public relations situation described in the scenario. You are free to embellish details but keep them realistic.
   • Suggest three different public relations approaches to address the issue. Evaluate each approach.
   • Provide a course of action and detail why you chose that action, what you hope it will gain for your airline, and what might go wrong if you made thewrong choice.
2. Write a press release that supports your chosen course of action. Identify which media you would target and how the targeted message might differ among them.

Additional Requirements

• Written communication: Written communication is free of errors that detract from the overall message.
• APA formatting:Resources and citations are formatted according to current APA style and formatting.
• Length: 3–5 typed, double-spaced pages for the analysis portion of the assessment; there is no length requirement for the press release.
• Font and font size: Times New Roman, 12-point.