Managing growth
Case 2: HR Planning
At Medical Systems,
Inc., sales have been on the upswing. In the past, an addition of 15-20 new
stores a year was a good year. This last year saw an addition of 25 new
customers, and it looks like the next couple of years could be just as good.
The owners are scared that they will not have enough employees to manage the
additional growth.
They would like to sit
down with you and discuss their options for handling the increased growth from
an HR perspective.
Facts you need:
– You have 25
employees
– Productivity appears
to be about 60% per employee; the owners think that that is the best they can
get
– You have five
functional groups (counting HR), and each functional group has at least one
outstanding employee, while others are good to average.
– Organization of the
‘departments’ is not very organized; there may be some efficiency to gain
internally before hiring
– There are no
department managers; the owners (who are also the programmers)manage everything
right now
– 25 customers equates
to approximately 75-125 additional support calls per month.
– Support
representatives can handle about 200 calls per month.
Assignment
Based on the
information provided, what would you tell the owners with regards to how to
best handle the additional growth? Write a statement describing how you would
recommend to strategically use the current employee base, if and why you would
add additional staff, and any other recommendations you would make for the
strategic use of the companies human resources.
