1. Technology should be used as a resource to enhance operational performance of a business. Identify any specific problem (s) and discuss how ERP can help businesses?
2. Failure of technology can cause severe disruption in customer services. As a consumer how did you feel when there was a service disruption because of technological failure of the service provider? Discuss the importance and possible approaches of risk management of technology for a company.
3. If a friend of yours, who has no knowledge or experience in business, asks you what she needs to know to interpret and to evaluate financial statement data that she is receiving from her minor investment, what would you tell her?
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