PERFORMANCE CRITERIA
On-time delivery
Load with damage claims
Customer satisfaction rating
Billing Accuracy
Load Rejects PERFORMANCE CRITERIA CARRIERS PERFORMANCE
ALLIED TRANSPORT
BESTWAY FREIGHT
99.5%
98.7%
0.9%
1.6%
4.6%
4.2%
99.3%
99.6%
1.3%
2.1% WEIGHT FACTOR PEFORMANCE EVALUATION On-time delivery 30 >98.5%=5, 96.1%-98.5%=4,
93%-96%=2, <93%=0 Load with damage claims 30 <0.5%=5, 0.5%-1%=4, 1.01%2%=2, >2%=0 Customer satisfaction rating 20 >4.5%=5, 4.01%-4.5%=4, 3%4%=2, <3%=0 Billing Accuracy 10 >99%=5, 97.01%-99%=4, 95%97%=2, <95%=0 Load Rejects 10 <1%=5, 1%-2%=4, 2.01%-3%=2,
>3%=0 ALLIED TRANSPORT BESTWAY FREIGHT 0 0 Q1.
PERFORMANCE CRITERIA
On-time delivery
Load with damage claims
Customer satisfaction rating
Billing Accuracy
Load Rejects Q2.
Q3. CERTAIN CARRIERS
98.2%
0.4%
3.9%
98.2%
0.9% POTENTIAL SCORE
150
150
100
50
50 CERTAIN CARRIERS 0 Questions
"1. Calculate the performance score for each of the three carriers.
2. Which carrier would you recommend that Bob consider for elimination? Why?
3. If Bob decides to keep all three carriers, what should each of them work to improve?"
