Often employees must work in various teams on a multitude of projects or
initiatives. In order to work successfully, employees must actively listen to other
team members to solve what are often unstructured problems with integrity. In
this Assignment you will test your active listening skills and your ability to analyze
and synthesize information, and recommend a course of action. All of these skills
are critical in today’s workplace and are prized by employers.
1. Read the background information.
The Company: PROScout Marketing
PROScout Marketing Mission Statement: We scout talent for tomorrow’s work.
We are a focused team of professionals committed to finding the best qualified
candidates for our clients. Job candidates are screened for the highest ethics,
talent, skills, and abilities. We stand behind our efforts and candidates at the time
of hire or we will not charge our clients a fee if the candidates are not acceptable.
2. Listen carefully to a phone message regarding an employee problem.
After you have listened to the message the first time, read the checklist items
below, and then listen again to the message taking detailed notes in response to
those items. Begin writing only after you are sure you can respond well to each
item.
3. Then respond to the following Checklist items:
Explain the problem or problems.
As the boss, what questions might you ask this employee to clarify
your understanding? As the employee what questions might you ask your
team to clarify your understanding?
Analyze what might be the best leadership approach (from the
options in your text) for the boss in this situation based on the mission
statement and explain why.
Based on your knowledge of conflict resolution from the chapter
Reading, how might you resolve or respond to theproblem(s) as the
employee?
What if the employee does not hear back from her boss in time,
what communication process particular to this scenario would you advise
her to use to communicate effectively regarding the problem(s) to all
concerned and why? Explain each communication process step (specific
to the scenario) to be used regarding resolution of this problem(s).
Directions for submitting your Assignment:
Provide a 2–3 page response to the checklist items above (also include an
additional title and references page) using correct grammar, spelling, and APA
format and citation style. After you have saved a copy to your files, upload your
Assignment to the Unit 8 Assignment Dropbox before the end of the unit.
