Graded Homework

Kaplan University School
of Business

MT
400 Unit 4
Assignment

Unit 4
Assignment

Unit 4 Assignment:
Stakeholders, Metrics, and Quick Wins

In
this Assignment, you are going to evaluate a specific business process based on
criteria detailed below. If you already have selected a business process,
continue using that and skip to the next paragraph. If you have not yet
selected the business process you will use for these Assignments, then
begin by selecting one. Email your instructor and clearly describe the
objective of this process, the participants, and the strategic significance for
the company. The business process you select must have a clear beginning and an
end, with identifiable, specific steps. Your instructor will confirm that the
process you selected is suitable or will ask you to select another one.

Part 1: The Stakeholders

Answer the following
questions:

1) Who are the stakeholders in
your selected business process, besides those that are directly involved in the
execution of it? List at least two people/groups and explain their
relationship/ connection to the process. Also describe what they expect from
this project.

2) What is this process
intended to accomplish? What constitutes success? Focus on the selected
process, not the organization in general. Be specific about both of these
elements (definition of goals and success).

Part 2: Metrics

List three metrics that you
think can help you quantify the performance of the selected business process
currently. List and define the metrics clearly, explain why each metric is
important in the assessment of the process, and then give an example of the
statistic units. For example, if your metric is “speed of processing,” it may
be defined by how quickly each employee audits a tax form, and the example
would be that “on average you would expect eight tax forms audited per hour.”

Metric 1:

1.
Definition

2.
Significance
in assessment

3.
Example

Repeat this format for all
three.

Part 3: Quick Wins

Identify two quick wins for
your process. For each, describe (a) what they are, (b) how they can be
accomplished quickly and (c) why they will provide a boost to the project.

Directions for Submitting
Your Assignment

Kaplan University School
of Business

MT
400 Unit 4
Assignment

Compose
your Assignment as a Microsoft Word document and save it as Username-MT400 –
Assignment-Unit#.docx (Example: TAllen-MT400 Assignment-Unit 4.docx).
Submit your file by selecting the Unit 4: Assignment Dropbox by the end of Unit
4.

Grading note:In the grading rubric
below, you will see a section on analysis and criticalthinking. The
points in this section will partly be based on your ability to apply the
concepts discussed in your Assignment to the specific circumstances and details
of the process/organization you selected. Writing in general terms without
applying the concepts and analyzing your specific project may get you points
for content section, but you will lose points in the analysis section.

Review the grading rubric below before
beginning this Activity.

Assignment grading rubric = 120 points

Unit 4 Assignment: Stakeholders,
Metrics and Quick Wins

		Content, Focus, Use of Text,		Points	Points
		and Research		Possible	Earned
		Described the stakeholders in the	20
		process, their relationship, and their
		expectations
		Described goals for this project and	20
		how success would be defined
		Identified three metrics that can be	20
		used in assessing the process
		Identified two quick wins	20
		Analysis and Critical Thinking
		Responses demonstrated critical	20
		thinking and analysis and exhibited
		application of information.
		Spelling, Grammar, APA Format
		Clear business writing; spelling and	20
		grammar acceptable; effective use of
		APA; followed the required format
		and instructions
		Total			120