- Incidents and Problems: The concepts of incidents and problems can be confusing. Does an incident ever turn into a problem?
- Password Resets: Is a password reset an Incident or a Service Request?
- Problems and Incidents Again: Can a problem be logged for an open incident?
- Application Development? Is new application development a service request? How should new application development and other IT Professional services (e.g. technology evaluation) be treated and tracked?
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