In this week’s material there’s a detailed presentation of process differentiators. Specifically, the three differentiators presented are 1) Operations Excellence, 2) Product Leadership, and 3) Customer Intimacy. Give an example of each of these differentiators in a healthcare setting. Can you think of circumstances in healthcare in which one of the three may be more (or less) important than the other two?
this is a graduate healthcare course, please look up what differentiators are.
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