1. What are
some reasons why project scheduling is not done well?
2. What is
the difference between statistical process control (SPC) and statistical
quality control (SQC)?
3. What are
the underlying assumptions of minimum-cost scheduling? Are they equally
realistic?
4. What is
the difference between the concepts of design quality and conformance quality?
5. Describe
the three main services provided by a hospital staff. Provide some examples.
6. One of
the most important aspects of any quality improvement program is clearly
signaling to everyone in the organization that quality is important. How is
that emphasized in the textbook?
7. Identify
and describe the application of the scientific method used to evaluate
alternative treatment methods and create guidelines for similar clinical
situations. Provide examples.
8. Identify
the name given to the flow of work through a hospital. Describe the
characteristics of this flow of work.
