will serve as your focus throughout the course. Include details about the
population it serves and the services it provides.
2. Identify the expectations and needs of the healthcare
customer within that population.
3. Evaluate the organization’s vision and mission statements
in light of its customer service focus or lack thereof. If constructing your
own healthcare organization you will need to construct the vision and mission
statements and indicate how they create a framework for a customer sercive
initiative.
4. Identify the organization’s core competencies.
If creating a fictional healthcare organization you will
need to indicate what the organization’s core competencies are and how these
competencies give your organization an important difference in providing
customer benefits and perceived value. 2 to 3 Pages.
Create and describe the healthcare organization’s service
strategy. In particular, link your service strategy to the creation of a
healing environment and developing a culture of customer service.
Identify how your service strategy is linked to the
organizational vision and mission. 1 to 2 pages.
Create and define a management performance plan, linking
action plans to issues of motivation, empowerment, training, and coproduction
with patients and families.
Create and define an employee hiring/training/retention
plan, linking action to issues of motivation, empowerment, training/ and
coproduction with patients and families.
Identify how your action plans are linked to the
organizational vision and mission and the service strategy. 2 to 3 pages.
