Chapt 6
Warm-up
1.Which of the following terms refers to the reporting relationships within the? company; i.e., who reports to? whom?
A.
Span of control
B.
Division of labor
C.
Departmentalization
D.
Chain of command
E.
Unity of command
2.What does an organizational structure? reflect?
A.
Jobs to be performed in the organization and the relationships among them
B.
How the company will respond to changes in environment and strategy
C.
The mission and strategy of the organization
D.
Competitive positioning within given markets
E.
Organizational? strengths, weaknesses,? opportunities, and threats
3.Which form of departmentalization divides organizations according to the areas of the country they? serve?
A.
Customer
B.
Product
C.
Geographic
D.
Process
E.
Functional
4.In an organization that uses? _______ departmentalization, groups of employees are segregated based upon the tasks or activities they perform.
A.
geographic
B.
process
C.
functional
D.
customer
E.
product
5.Which of the following managers would likely have staff authority rather than line? authority?
A.
Production manager
B.
Engineering manager
C.
Shipping and receiving manager
D.
Purchasing manager
E.
Human resources manager
6.Organic Goodness is a nationwide grocery chain specializing in organic and fair trade products. Rather than make all purchasing decisions at? headquarters, managers in each store are given considerable discretion to stock fresh produce and other products that reflect the preferences of customers and the availability of products in that area. Based on? this, it would appear that Organic Goodness? _______.
A.
has a divisional structure
B.
is a centralized organization
C.
is a decentralized organization
D.
has high job specialization
E.
has a tall organizational structure
7.An appliance manager has separate business units for microwave? ovens, gas and electric? ranges, and outdoor grills. Each of these business units markets and produces its own products. Which organizational structure would this? reflect?
A.
Process structure
B.
Matrix structure
C.
Divisional structure
D.
Functional structure
E.
Product structure
8.Employees at Hoosier Products are organized into departments according to their specialized skills and the tasks that they? perform, such as? production, marketing, human? resources, IT, and accounting. This approach BEST describes a? _______ structure.
A.
virtual
B.
functional
C.
matrix
D.
divisional
E.
?team-based
9.The informal communication network within an organization is known as? _______.
A.
the communication conduit
B.
the intranet
C.
?all-channel communication
D.
the grapevine
E.
diagonal communication
10.Which of the following would be an example of an informal? group?
A.
The production department holds a monthly operations review.
B.
A group of production department employees meet each Friday to consider ways of resolving problems and improving production in the organization.
C.
Doctors at a hospital hold conferences to review mistakes made in patient care in order to learn from complications and errors.
D.
Sales staff members meet on the first Tuesday of each month to review and coordinate travel schedules and client visits.
E.
Employees at Hawkeye Products get together during the lunch break each Friday for bible study.
Chapt 6 Quiz
1.The solid lines drawn between jobs on an organization chart reflect which of the? following?
A.
Chain of command
B.
Departmentalization
C.
The informal organization
D.
Job specialization
E.
Staff authority
2.Which element of organizational structure would determine who does what within the? organization?
A.
Departmentalization
B.
Accountability
C.
Authority
D.
Delegation
E.
Specialization
3.Josh has decided to open a restaurant. He has determined that he will need to hire separate people to seat and serve? customers, plan and prepare food and? beverages, and clear tables and wash dishes. This process is known as? _______.
A.
departmentalization??
B.
delegation
C.
job specialization
D.
the chain of command
E.
decentralization
4.Functional departmentalization is used to divide an organization? _______.
A.
based upon the specific products or services being created
B.
according to production processes used to create its goods or services
C.
based upon the areas of the country or world that they serve
D.
based on a? group’s activities
E.
into departments that offer products or services to meet the needs of identifiable customer groups
5.Grahanna Publishing produces learning materials for middle? school, high? school, college, and professional certification courses. Because these? customers’ needs are so? diverse, the company established separate divisions for each group. Based on this? information, Grahanna Publishing uses? _______ departmentalization.
A.
functional
B.
customer
C.
process
D.
geographic
E.
product
6.At Johnson? Brothers, a manufacturer of outdoor? furniture, one department is responsible for cutting the wood according to pattern. Another department is responsible for staining and finishing the wood. Another department is responsible for assembling the stained wood pieces. Based on this? information, what type of departmentalization does Johnson Brothers? use?
A.
Process
B.
Geographic
C.
Customer
D.
Matrix
E.
Product
7.The process of grouping jobs into logical units within the organization is known as? _______.
A.
delegation of authority
B.
job specialization
C.
decentralization
D.
the chain of command
E.
departmentalization
8.The type of authority that flows up and down the chain of command is known as? _______ authority.
A.
decentralized
B.
team
C.
indirect
D.
line???
E.
staff
9.A manufacturing company has multiple small plants in a region. Each plant is headed up by a plant? manager, but major decisions regarding what and how much is produced at each plant is made by the executive staff at the? company’s headquarters. This suggests that the company? _______.
A.
has a wide span of control
B.
is a decentralized organization
C.
is an informal organization
D.
has a functional structure
E.
is a centralized organization
10.Cashiers at a department store are authorized to make price adjustments for customers of up to? $25 without getting approval from their supervisors. This would suggest that the department store is? a(n) _______.
A.
divisional structure
B.
decentralized organization
C.
informal organization
D.
matrix structure
E.
centralized organization
11.
A? _______ organization typically has a? _______ span of control.
A.
?tall; wide
B.
?flat; narrow
C.
?shallow; narrow
D.
?flat; wide
E.
?flat; deep
12.Which of the following tends to be an advantage of? decentralization?
A.
Quicker responsiveness
B.
More narrow span of control
C.
More control over? decision-making
D.
Closer coordination of decisions
E.
Standardization of decisions
13.The number of employees reporting to a manager is referred to as the? manager’s _______.
A.
functional accountability
B.
span of control
C.
staff authority
D.
chain of command
E.
delegative authority
14.Within its human resource? department, Hoosier Enterprises has a vice president of human? resources, a director of human? resources, a labor relations? manager, assistant managers of human? resources, a manager of? compensation, an employee benefits? manager, human relations? supervisors, and team leaders for training and employee development. This hierarchy would suggest that Hoosier Enterprises has? a(n) _______ organization.
A.
intrapreneurial
B.
informal
C.
decentralized
D.
flat
E.
tall
15.?Brandy’s Burritos is a nationwide fast food? chain, and it is critical for the? company’s image and brand that a burrito tastes the same in? Springfield, Ohio as it does in? Springfield, Oregon. This would tend to suggest that the organization should have? _______.
A.
centralized decision making
B.
a low degree of job specialization
C.
a flat organizational structure
D.
geographic departmentalization
E.
an international organizational structure
16.
The delegation process involves which three? elements?
A.
?Responsibility, authority, and accountability
B.
?Power, liability, and obligation
C.
?Responsibility, answerability, and accountability
D.
?Ability, influence, and power
E.
?Answerability, culpability, and authority
17.Gavin is the human resources manager for a manufacturing firm. In this? role, he advises and assists managers in the recruitment and retention of employees but does not do the actual hiring. This would suggest that Gavin has? _______ authority.
A.
supervisory
B.
committee
C.
line
D.
staff
E.
team
18.Which of the following positions would likely be characterized as a staff? position?
A.
The service manager at an automotive dealership
B.
The marketing manager for a chain of hardware stores
C.
The general legal counsel for a manufacturing firm
D.
The manager of operations for a chain of restaurants
E.
The manager of manufacturing at an electronics firm
19.Kelli is a software engineer for an electronics firm. She reports to the Manager of Software Engineering but also works on a new product development team and reports to the team leader in that capacity. Based on this? information, it would appear that? Kelli’s firm has a? _______ structure.
A.
divisional
B.
centralized
C.
virtual
D.
geographic
E.
matrix
20.In terms of the delegation? process, _______ is the obligation that an employee has to his or her manager for the successful completion of an assigned task.
A.
accountability
B.
culpability
C.
answerability
D.
authority
E.
responsibility
21.Which of the following terms BEST describes an organization structure with separate product lines that operate as relatively autonomous business units under a larger corporate? umbrella?
A.
Functional
B.
Divisional
C.
Matrix
D.
Virtual
E.
International
22.Jenna owns a film production company that produces television commercials and short documentaries. She has only a few permanent employees but hires temporary crew members such as lighting? specialists, camera? operators, and set designers as needed to produce films. What type of organizational structure does this? describe?
A.
Virtual organization
B.
Functional structure
C.
Divisional structure
D.
Matrix structure
E.
Centralized organization
23. A? top-level manager who approves of and supports an intrapreneurial project within an organization is known as? a(n) _______.
A.
inventor???
B.
product champion??
C.
advocate
D.
sponsor
E.
promoter
24. Every? year, Shutterstock hosts an annual hackathon in which employees are given the opportunity to? imagine, design, and implement an idea they think can provide value to the? company, and Shutterstock awards prizes to the best ideas in different categories. This is an example of? _______.
A.
delegation
B.
decentralization??
C.
a virtual organization
D.
process departmentalization??
E.
intrapreneuring
25.In an intrapreneurial? organization, a manager who uses? his/her influence to help overcome organizational resistance and convinces others to take the innovation seriously is known as the? _______.
A.
figurehead
B.
inventor
C.
promoter
D.
product champion
E.
sponsor
