Visit a nearby McDonald’s or a Burger King restaurant.
Observe the activities and the behavior of all the employees, both during a
busy period and during a period with few customers.
To what extent do you think the employees (or at least some
of them) are working as a group, as contrasted with working as individuals with
only individual responsibilities?
Do you think that if the employees worked as a group it
would help to improve efficiency and service? As a manager of the restaurant
what actions can you take to encourage a greater degree of group working?
Please list at least 3 three actions that could be taken to encourage group
working. How can management shape behaviors and encourage either?
Submit a one-page report on this.
