Business Communication, Ch. 1, Establishing Credibility
After studying this chapter, you should be able to do the following: (in 150-200 words)
- Explain the importance of establishing credibility for business communications.
- Describe how competence, caring, and character affect your credibility as a communicator.
- Define and explain business ethics, corporate values, and personal values.
- Explain the FAIR approach to ethical business communications.
Business Communication, Ch. 3, Listening, Team Communication, and Difficult Conversations (summary in about 150-200 words)
Business Communication, Ch. 4, Communicating Across Cultures (summary in about 150-200 words)
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