‘COMPARE AND CONTRAST’Singapore Changi Airport (Passengers) Operations within a framework of the theories and concepts studied in BX2062 Operations Management.
· CLO1: Explain the fundamentals of OM and the seamless integration between logistics, operations, and the customer;
· CLO2: Evaluate supply and demand parameters for maximum utilisation of resources and minimisation of waste
· CLO3: Validate the linkages between JIT, Six Sigma, Lean Operating Systems and QA in OM
· SLO2 Apply critical thinking to address issues in business
· SLO3 Convey information clearly and fluently, in high quality written form appropriate for their audiences
Executive Summary (max 200 words)
Table of Contents
Introduction
I. Background to Changi (300 words)
§ Provide an overview of the airport with a focus on Changi as a gateway to Singapore and a regional air hub into Asia, Australia, the USA and Europe
II. History of Changi (300 words)
§ Why Changi is selected as the location for the airport and where it is?
III. A typical international airport operation (800 words)
§ Describe the value chain for passengers’ operation at Changi airport (Terminal 1, 2, 3 and possible Terminal 4).
§ Identify and describe key milestones of passengers’ transformation through Changi airport for both inbound and outbound passengers.
§ List enhancements to Changi airport’s core business of moving passengers and their value adding to customers.
§ Identify the supply chain for passengers’ operation at Changi airport.
IV. Sustainability and air travel/airports (800 words)
§ Identify and describe economic, environmental and social sustainability aspects of Changi airport.
V. The Future of Changi airport (800 words)
§ Terminal 5
§ Forecasting and demand planning
Conclusion and Recommendations (250 words)
Some suggested sites that may add value to your Changi research are:
§ http://www.changiairport.com/
§ http://www.singapore-airport.net/
§ https://www.google.com.au/search?q=singapore+airport&tbm=isch&tbo=u&source=univ&sa=X&ei=s-abUqaOG4iAiQfFxYCQCA&ved=0CJ0BELAE&biw=1920&bih=964
§ http://www.perthnow.com.au/travel/travel-advice/singapore-airport-to-add-fourth-terminal/story-fnjjv798-1226772064749
§ http://www.economist.com/blogs/gulliver/2013/10/singapore-s-airport
§ http://styledotasia.com/free-things-you-can-do-at-singapores-changi-airport/
§ http://www.flightstats.com/go/AirportTerminalMaps/airportTerminalMaps.do?airportCode=SIN
§ http://www.supplychainleaders.com/air_cargo/singapore-airport-civil-aviation-authority-of-singapore-caas/693/
§ http://www.changiairport.com/our-business/about-changi-airport/facts-statistics
