The Forbes article titled Abandon Email as a Customer Service Channel at Your Peril http://www.forbes.com/sites/adrianswinscoe/2014/03/02/abandon-email-as-a-customer-service-channel-at-your-peril/#2d9685474849 discusses the channels of customer service that consumers prefer to use.
- What do you feel are the customer service channels people are most willing to use to resolve problems?
- The least willing?
- Explain why for both.
- The least willing?
- Provide two detailed examples of your own personal experiences with the most preferred channels.
- Provide two detailed examples of your own personal experiences with the least preferred channels.
Your completed assignment should be at least 1 page.
Save your document(s) with a file name that includes your name, course code, section number, and title
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