3.3 – Class Discussion: Customer Focus and Workforce Focus
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Your group was assigned one question from Chapter 4 pg. 195 (either 1, 4, 5, 6, 7, & 10) in Module 2. Once you have thoroughly discussed the question with your group on the Group Discussion Board, post your group’s consolidated response to this Class Discussion Board.
Remember to comment and respond to each group’s posting.
Review the Discussion Board Rubric. It will assist you in creating effective posts and will be used to evaluate the activity.
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