Scenario 1:
In The City Health Clinic the current daily process for getting patients through for
out-patient treatment is as follows: The patient arrives and presents the
appointment card to the receptionist, who will check it against the register
and record a tick next to the patient’s name to show that the patient has turned
up for the appointment. The patient is asked to take a seat at the reception area
and the receptionist advises the in-coming clerk by phone that the patient has
arrived. The in-coming clerk will then come into the reception area and call the
patient into the check-in area. The patient is then asked to sign a treatment
consent form and his/her vital signs are taken. If the patient is a new patient,
he/she is asked to sign a New Patient form. If the patient is not a new patient,
his/her record is retrieved from the filing cabinet. The in-coming clerk then
prepares a treatment from in which the patient’s details and information about
vital signs are noted. The patient’s record (or the completed ‘New Patient’ form
if the patient is new) and the treatment form are then sent to the treatment
nurse who will check all documentation, sign off on the treatment form and send
everything to the treatment room for the patient to be called for treatment.
a) Model the business process above using BPMN notations and swim lanes.
Show activities, data and decision gateways and process flows.
b) Explain briefly how an information system can be used to improve the process.
