Question 1. 1. (TCO A) Briefly describe the characteristics
of the positional and interest-based approaches to addressing conflict. (Points
: 25)
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Question 2. 2. (TCO B) Relying on Maslow’s and Herzberg’s
theories, describe the basic human needs that must be met in the workplace to
minimize the potential for conflict (Points : 25)
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Question 3. 3. (TCO C) What elements would you recommend
when creating and designing workplace conflict resolution that will educate
employees to discern between destructive and constructive conflict? Be sure to
include a definition of destructive and constructive conflict in your answer.
(Points : 25)
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Question 4. 4. (TCO D) Describe integrative negotiation, and
provide examples of this approach to negotiating. (Points : 25)
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Question 5. 5. (TCO E) When mediating a conflict between two
parties that are both in the low range of the Conflict Capability
Questionnaire, what considerations should the supervisor keep in mind with
respect to expectations about possible outcomes, the parties’ behaviors, and
how to manage the mediation (list at least three)?
(Points : 25)
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Page 2
Question 1. 1. (TCO F) Describe the process parties can
undertake to explore options during negotiations.
(Points : 25)
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Question 2. 2. (TCO G) Describe the basic process that a
manager goes through when conducting a consultative decision-making process in
which he or she allows significant input and participation from the group
members. (Points : 25)
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Question 3. 3. (TCO H) State and describe at least three
traits, behaviors, or characteristics that illustrate that an individual is
being considerate of others when seeking to resolve a conflict. (Points : 25)
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Question 4. 4. (TCO F) Describe the differences between a
conversation and a sell-job and explain how each affects conflict. (Points :
25)
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Question 5. 5. (TCO G) When delivering an assertive
confrontation message to an employee, you must be careful not to become
defensive or reactive if the employee becomes angry or argumentative. Describe
measures you can take to remain calm and focused when delivering such a
message. (Points : 25)
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