QUESTION 1
1. Describe
the steps used to establish an accounts receivable control to verify posting
and balances.
2 points
QUESTION 2
1. Which
resumé highlights qualifications and marketable skills but does not list
specific job titles or descriptions with dates?
A. Chronological
resumé
B. Functional
resumé
C. Combination
resumé
D. Results-oriented
resumé
2 points
QUESTION 3
1. E-mail
signature lines should contain
A. an
inspirational quote.
B. as much
information as you would like.
C. the
employee’s name only.
D. no more
than six lines.
2 points
QUESTION 4
1. What
should each letter be checked for before sealing the envelope?
A. Written
signature
B. Any
necessary enclosures
C. Both a
and b
D. Neither a
nor b
2 points
QUESTION 5
1. When mail
has two delivery addresses indicated, the mail is delivered to the address that
A. appears
directly above the city, state, and zip code line.
B. is
closest to the top of the envelope
C. appears
as a street address
D. appears
as a post office box
2 points
QUESTION 6
1. How far
ahead of an office meeting should the agenda be distributed to office employees
for review?
A. one week
B. two or
three hours
C. two or
three days
D. two or
three weeks
2 points
QUESTION 7
1. Name
three navigational headings that a medical practice Web site should include.
2 points
QUESTION 8
1. What type
of notation is used to indicate that separate material is attached?
A. Copy
B. Enclosure
C. Reference
D. Attention
2 points
QUESTION 9
1. “cc: Dr.
Robert Smith” is an example of a/an
A. enclosure
notation
B. signature
line.
C. attention
line.
D. copy
notation
2 points
QUESTION 10
1. A
nine-digit number used for federal tax accounting purposes is a/an
A. withholding
number
B. deduction
number
C. federal
insurance contribution number
D. employer
identification number
2 points
QUESTION 11
1. An office
procedures manual provides a compilation of
A. job
descriptions
B. sample
forms for office tasks
C. the
minutes from staff meetings
D. patient
education brochures
2 points
QUESTION 12
1. Fax
communication can be used
A. to refill
prescriptions
B. to
resubmit unpaid insurance claims
C. to obtain
preauthorizations
D. for any
of the above.
2 points
QUESTION 13
1. Which fee
schedule involves three columns, a participating fee, a nonparticipating fee,
and a limiting charge?
A. Professional
fee schedule
B. Medicare
fee schedule
C. Managed
care fee schedule
D. Private
insurance fee schedule
2 points
QUESTION 14
1. If the
physician makes numerous trips out of town during the year, it may be very
helpful to use the services of a local, reputable
A. supply
company
B. travel
agent.
C. accountant.
D. hotel
broker.
2 points
QUESTION 15
1. What is
used to analyze practice productivity?
A. Collection
ratio
B. Overhead
expense ratio
C. Cost of
procedures and services ratio
D. All of
the above
2 points
QUESTION 16
1. How many
employment opportunities in the United States are provided by health care and
service-oriented medical fields?
A. 25%
B. 33%
C. 50%
D. 75%
2 points
QUESTION 17
1. List
three advantages of working for a temporary employment agency.
2 points
QUESTION 18
1. The state
of being legally unable to pay one’s debts is known as
A. credit.
B. delinquency.
C. bankruptcy.
D. billing.
2 points
QUESTION 19
1. The
person who signs a check or order to the bank to pay funds from an account is
the
A. bearer
B. drawer
C. payee
D. drawee.
2 points
QUESTION 20
1. Which
resumé focuses on accomplishments?
A. Chronological
resumé
B. Functional
resumé
C. Combination
resumé
D. Results-oriented
resumé
2 points
QUESTION 21
1. The
interview consists of several stages; the first stage is
A. establishing
rapport.
B. greeting
the interviewer
C. learning
all you can about the employer
D. restating
your interest
2 points
QUESTION 22
1. What may
be used as a guide to create a document, which often has basic headings, saves
keystrokes, and speeds generating a document or report?
A. Thesaurus
B. Form
letter
C. Template
D. Copyedit
2 points
QUESTION 23
1. A list of
all account balances and the amounts owed to the medical practice is called
a/an
A. accounts
receivable report
B. accounts
payable report
C. aging
summary analysis
D. insurance
aging report
2 points
QUESTION 24
1. Accounting
that is neither self-balancing nor well formulated is called
A. double-entry
accounting
B. single-entry
accounting.
C. accounts
receivable.
D. accounts
payable.
2 points
QUESTION 25
1. The USPS
has many services available online, including
A. ZIP code
look up.
B. postage
calculation
C. stamp
purchasing.
D. all of
the above
2 points
QUESTION 26
1. A letter
of introduction should
A. list all
explicit dates and facts about the applicant’s work experience.
B. include
salary expectations.
C. be brief
and eye-catching
D. none of
the above
2 points
QUESTION 27
1. In a
medical office, when it is necessary to prove that a piece of mail has been
delivered, such as for collection purposes, letters of dismissal of a patient,
or other situations, what type of service is used?
A. Special
delivery
B. tered
mail
C. Certified
mail
D. Priority
mail
2 points
QUESTION 28
1. A medical
practice Web site should include information such as
A. patient
education articles
B. mission
statement and services
C. locations
and contact information
D. all of
the above
2 points
QUESTION 29
1. What is
point-of-sale banking?
2 points
QUESTION 30
1. What may
a physician offer patients paying cash, as long as she offers it to all
patients?
A. Credit
B. Debit
C. Insurance
discounts
D. Discounts
2 points
QUESTION 31
1. The law
that sets Social Security taxes and benefits is the
A. Family
and Medical Leave Act
B. Federal
Insurance Contributions Act (FICA).
C. Americans
with Disabilities Act
D. Federal
Unemployment Tax Act.
2 points
QUESTION 32
1. What is
the name for records of business transactions on the books that represent
unsecured accounts receivable where credit has been extended without a formal
written contract?
A. Physician
account
B. Open-book
accounts
C. Closed
accounts
D. Written-contract
accounts
2 points
QUESTION 33
1. Specific
conditions listed in an insurance policy for which the policy will not pay are
referred to as
A. exclusions
B. inclusions
C. extended
benefits.
D. conversions
2 points
QUESTION 34
1. Name two
ways that the Federal Wage Garnishment Law protects the debtor.
2 points
QUESTION 35
1. When
handling faxed records,
A. keep a
fax report of all transmissions indicating the date, time, and destination.
B. it is
safe to fax financial information
C. psychiatric
records should be faxed to expedite treatment.
D. do not
adhere to confidentiality rules because fax machines are always kept in
confidential locations.
2 points
QUESTION 36
1. The
medical staff is protected from on-the-job health and safety hazards by the
rules set forth by the
A. Occupational
Safety and Health Administration
B. Occupational
Health and Safety Administration
C. Family
and Medical Leave Act.
D. physician.
2 points
QUESTION 37
1. An
unexpected, unplanned event that may involve injury is a/an
A. accident
B. mishap.
C. disability
D. illness
2 points
QUESTION 38
1. What is
the time frame in which correspondence should be answered?
A. Within 24
hours
B. Within
two days
C. Within
five days
D. Within
one week
2 points
QUESTION 39
1. Name
three characteristics of a well-written letter.
2 points
QUESTION 40
1. Causes
for dismissal or termination of an employee include
A. willful
disobedience
B. violation
of company policies
C. business
downturn
D. all of
the above
2 points
QUESTION 41
1. Each
transaction to a daily ledger is recorded by the medical assistant or
bookkeeper; this is also referred to as
A. crediting
B. archiving
C. debiting
D. posting.
2 points
QUESTION 42
1. The
fastest and most reliable delivery service offered by the USPS is
A. media
mail.
B. express
mail
C. certified
mail.
D. parcel
post
2 points
QUESTION 43
1. List the
seven items that must be contained in an itemized statement.
2 points
QUESTION 44
1. Name two
delivery services that compete with the U.S. Postal Service.
2 points
QUESTION 45
1. What is
the name for a special endorsement when a check (third-party check) is to be
transferred to another person or company?
A. Full
endorsement
B. Restrictive
endorsement
C. Trailing
endorsement
D. Blank
endorsement
2 points
QUESTION 46
1. It is
best to send mail with a declared value, such as checks, money, or valuable
merchandise, by
A. special
mail.
B. registered
mail
C. certified
mail.
D. first
class mail
2 points
QUESTION 47
1. Which
resumé is a hard-copy document designed to be scanned by an optical character
reader and is then screened for specific keywords in order to pick applicants
for personal interviews?
A. Electronic
resumé
B. Scannable
resumé
C. Functional
resumé
D. Combination
resumé
2 points
QUESTION 48
1. To obtain
a net income figure, subtract expenses from
A. yearly
income
B. gross
income
C. net
income
D. overhead
expenses
2 points
QUESTION 49
1. One of
the primary reasons that an employer will reject a job applicant includes
A. little
interest or poor reasons for desiring a job
B. professionalism
C. good
communication skills
D. excellent
spelling and legible handwriting
2 points
QUESTION 50
1. List the
four options the patient has after being served by small claims court.
