Part I – Background and Settings
– A description of an organization with conflict
– Description of the workplace or organizations’ conflict
issue
– The underlying problem or difference
– The parties or sides involved in the conflict
– The side of the parties involved in the conflict chosen
and the reason of choice.
Part II – How the conflict was Managed
• Description
of the chosen side’s decisions and/or behaviors and/or actions to the
following:
• The
management approach or strategy that was chosen to deal with the conflict
• What were
the major considerations behind the choice
• Was the
choice effective?
Part III – What Would You Have Done
• Assuming
you are the principal representative for the “chosen side”:
• What
would YOU have done in this case?
What management strategy would YOU have chosen and
implemented in this case
Part IV
Scholarly References
