Components of a Strategic Plan and Quality Improvement
2. Explain the relationship between an organization’s
process improvement plan and its strategic plan.
3. Explain the value of quality in relationship to customer
satisfaction.
4. Explain the importance of participatory management as it
relates to quality.
5. Differentiate among benchmarking, reorganizing, and
re-engineering.
6. Explain the impact of organizational change on quality.
7.Explain the importance of continuous improvement.
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