decisions are made, have changed for managers in the last 30 years. Are more
decisions today likely to be programmed or non-programmed? Explain your answer
with appropriate examples.
2. For the three companies listed below, find the statements
of ethics/social responsibility and conduct published by them. Compare and
contrast the statements of ethics and social responsibility of the three
companies. According to you which of the three statements is the most ideal
one? Give reasons to support your selection. Draw up an ideal statement of
ethical and socially responsible business practices for an organization of your
choosing. Why do you think your statement is ideal? Substantiate your views by
providing relevant examples.
Starbucks Coffee (see
http://starbucks.co.uk/en-GB/_Social+Responsibility)
Johnson & Johnson (see
http://www.jnj.com/our_company/fast_facts/social_and_environmental_responsibility.htm)
Ben and Jerry’s Ice Cream (see http://www.benjerry.com)
3. In an ideal scenario, if a company has laid out the
organizational objectives very clearly and has clear strategies for achieving
those objectives, there is no need to identify the controls and implement them
in carrying out the strategies. Do you agree with this statement? Give reasons
and examples to support your views.
4. Why is benchmarking an important component of total
quality management (TQM) programs? Do you believe a company could have a
successful TQM program without using benchmarking?
