Case Study: Opening
Your New Dunkin Donuts Locations
Assumption and Context: You have been the manager of a Dunkin Donuts store in
the Midwest for the past two years. The store is owned by a Dunkin Donuts
franchisee who owns 20 other Dunkin Donuts locations. Your employer took an
employee inventory and examined all current employees. It has been noted by the
owner that you have a highly successful track record. You have been recognized
for doing an exceptional job staffing, leading, training, coaching, and
managing people. You have been recognized for successfully managing all key
components of your store and have successfully managed key business drivers
such as cash, profits, growth, asset utilization and people. In regards to the
metrics that are used to measure their stores for sales, quality, and customer
service, your store is the top performing store in their system.
Congratulations! You have just been promoted to District Manager! The Dunkin
Donuts franchisee sees your growth potential and the growth potential in your
geographic area. The owner now has committed significant capital and plans to
open five new locations over the next two years. You will be given complete
autonomy, authority, and responsibility to structure, staff, and operate these
five new locations. You will be playing a key role in this expansion for
growth.
Assignment: Prepare a five-page paper (excluding the title and reference
pages), including at least three scholarly sources, in addition to the
textbook, formatted according to APA style guidelines as outlined in the
Ashford Writing Center. In your paper, explain your chosen job design,
organizational design, your recruiting strategy and methods, and your training
and performance appraisal process as the new District Manager for Dunkin
Donuts.
You must organize your paper using the following section headings and include
additional section headings as needed:
Introduction
Job Design
Organizational Design
Recruiting and Selection
Training and Performance Appraisals
Conclusion
